Simone Gonzaga
Germantown,MD
Summary
Experienced with handling customer interactions and resolving issues promptly with background in proving exceptional bilingual customer service. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional retail worker with strong attention to detail and problem-solving skills. Experienced in handling transactions, managing cash flow, and providing excellent customer service. Known for collaborating effectively with team members and adapting to changing needs. Reliable, results-focused, and skilled in maintaining organization and efficiency in fast-paced environment.
Overview
26
26
years of professional experience
Work History
Paraeducator, Special Education
Montgomery County Public Schools
11.2019 - Current
- Assisted special education teachers in classroom management and lesson implementation.
- Supported students with individualized education plans through direct assistance and encouragement.
- Collaborated with educational staff to adapt learning materials for diverse learning needs.
- Monitored student progress and reported observations to teachers for tailored instructional strategies.
- Implemented behavioral strategies to support positive classroom environments and student engagement.
- Implemented research-based interventions to address academic challenges faced by special education students.
Bookkeeper
Us Aquatics, Inc.
05.2000 - 11.2019
- Managed full-cycle accounts payable and receivable processes, ensuring accuracy and timely payments.
- Reconciled bank statements and financial records to maintain precise account balances.
- Implemented new accounting software, improving data entry efficiency and reporting capabilities.
- Developed monthly financial reports for management review, highlighting key performance metrics.
- Streamlined invoice processing procedures, reducing discrepancies and turnaround time significantly.
Grocery Store Cashier
Wegmans
09.2014 - 07.2016
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Maintained cleanliness and organization of checkout areas to ensure safety and efficiency.
- Assisted in training new cashiers on register operations and customer interaction protocols.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
Education
Associate of Arts - International Marketing
Catholic University of Goiania, Goias, Brazil
BrazilSkills
- Customer service
- Teamwork
- Effective communication
- Fast-Paced Adaptability and Flexibility
- Working towards common goals
- Problem solving and conflict resolution
- Classroom support
- Emotional support
- Data collection
- Motor skills development
- Nonviolent crisis intervention
- Social skills development
- Autism spectrum
- Classroom organization
SAVE YOUR BACKUP CODES
- Keep these backup codes somewhere safe but accessible.
- 1. 5159 4120 6. 5847 6359
- 2. 6743 9074 7. 7230 3810
- 3. 7960 9336 8. 2461 4225
- 4. 8088 0914 9. 8600 9575
- 5. 1850 2272 10. 9273 9496
- (sisgonzaga1027@gmail.com)
- You can only use each backup code once.
- Need more? Visit https://g.co/2sv
- These codes were generated on: Sep 27, 2025.
Languages
English
Professional Working
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Paraeducator, Special Education
Montgomery County Public Schools
11.2019 - Current
Grocery Store Cashier
Wegmans
09.2014 - 07.2016
Bookkeeper
Us Aquatics, Inc.
05.2000 - 11.2019
Associate of Arts - International Marketing
Catholic University of Goiania, Goias, Brazil