Simone Gordon
McDonough,GA
Summary
Motivated professional adept at building productive relationships. Conscientious customer service representative with over eighteen years of customer service experience. Great team player comfortable thriving in competitive, fast-paced environments.
Overview
12
12
years of professional experience
Work History
Material Handler
True Value Distribution Center
01.2024 - Current
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Reduced order processing time with streamlined material handling procedures.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Material Handler Coordinator
Luxottica
12.2019 - 10.2023
- Trained new warehouse employees on safety procedures and provided updated safety manuals for policy and procedure
- Excellent problem solving skills resolving customer inquires
- Checked inventory and selected products from specific locations based upon customer orders and availability
- Clear communication skills with delegating tasks and projects
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Competent in problem solving through email, over the phone, and in person
- Great attention to details and time management skills
- Certified to drive order picker, electric pallet jack, and wave, sit down fork lift, and the torrent.
Production Associate
Goodwill
11.2018 - 02.2020
- Organized work to meet demanding production goals with 100% success rate
- Respond to all live customer queries immediately with 24-hour resolution times
- Maintained high customer retention through effective customer service
- Inspected final products to assess compliance with quality standards and established tolerances
- Documented production information via daily system logs and discussed non-conformance issues with management
- Delivered troubleshooting assistance to management to bring machines back to full functionality
- Enthusiastically took on additional shifts during peak work periods to keep projects on schedule
- Adhered to all quality control standards by thoroughly evaluating all printed components.
Department Manager
New Balance
11.2016 - 05.2017
- Trained and mentored new employees to maximize team performance
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Kept employees operating productively and working on task to meet business and customer needs
- Managed schedules, accepted time off requests and found coverage for short shifts
- Devised new promotional approaches to boost customer numbers and market penetration while driving growth
- Consistently exhibited calm demeanor during periods of high volume or unusual events.
Department Manager
Urban Outfitters
10.2011 - 06.2016
- Maintained positive customer relations by resolving problems
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Devised, deployed, and monitored processes to boost long-term business success and increase profit
- Developed empowering employee culture focused on equipping employees to independently meet customer needs
- Managed inventory and receiving operations
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries
- Completed weekly payroll for 36 employees with Kronos and ADP
- Reconciled daily sales transactions to balance and log day-to-day revenue with Excel
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Coached over 30 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction.
Education
Associate of Applied Science - Marketing And Management
Berkeley College
West Paterson, NJ12.2005
Skills
- Supervised a team of over 36 people
- Interviewed and trained new hires
- Payroll and schedule management
- Customer Service
- Employee training and development
- Experience with Kronos and ADP
- Point of sale System
- Excellent communication and interpersonal skills
- Retail Industry Knowledge
- Data entry
- MS Word
- MS Excel
- Powerpoint
- Conducted team meetings to improve efficiency and conflict management
Timeline
Material Handler
True Value Distribution Center
01.2024 - Current
Material Handler Coordinator
Luxottica
12.2019 - 10.2023
Production Associate
Goodwill
11.2018 - 02.2020
Department Manager
New Balance
11.2016 - 05.2017
Department Manager
Urban Outfitters
10.2011 - 06.2016
Associate of Applied Science - Marketing And Management
Berkeley College
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