Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simone Harper

Queens,NY

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Complete girlz inc.
Jamaica , Ny
04.2016 - 07.2023

As a Customer Service Representative, I consistently delivered exceptional customer experiences by listening to customer concerns and promptly resolving their issues. I successfully handled a wide range of inquiries, from basic product information to complex troubleshooting. My proactive approach allowed me to resolve the many problems on the first call, minimizing customer frustration and maximizing satisfaction. I always maintained the highest level of confidentiality when handling sensitive customer information, ensuring their trust and security. By effectively communicating with customers and tailoring my approach to their individual needs, I fostered positive relationships and contributed to overall customer loyalty. In addition, I performed administrative tasks such as filing paperwork, updating databases, and generating reports.

Youth Advisory Board Member

complete girlz inc.
Jamaica, Ny
09.2019 - 06.2023
  • Providing input on programs and services: As a Youth advisory member, I often work with organizations to provide feedback on existing programs and services, as well as to develop new ones. This may involve participating in surveys, focus groups, and interviews.
  • Advocating for the needs of young people: YAB members can advocate for the needs of young people by speaking to decision-makers, participating in community events, and writing letters to the editor.
  • Building leadership skills: YAB membership can help young people develop leadership skills, such as public speaking, teamwork, and problem-solving.
  • Networking with other young people: YAB members can network with other young people from different backgrounds and communities. This can help them build relationships and learn from each other.

Education

Associate of Science - Nursing

Queensborough Community College
Oakland Gardens, NY
05-2026

High School Diploma -

Academy of Medical Technolog
Far Rockaway, NY
02-2023

Skills

  • Logical problem-solving skills
  • Scheduling
  • Oral and written communication
  • Positive and professional
  • Organized
  • Active listener
  • Multi-Task Management
  • Adaptive team player
  • Microsoft Office
  • Leadership
  • Ability to recognize the needs of the customer
  • Over 18
  • High School Graduate
  • 6 months of Customer Service experience

Timeline

Youth Advisory Board Member

complete girlz inc.
09.2019 - 06.2023

Customer Service Representative

Complete girlz inc.
04.2016 - 07.2023

Associate of Science - Nursing

Queensborough Community College

High School Diploma -

Academy of Medical Technolog
Simone Harper