Simone Hayes
Brooklyn
Summary
Versatile and dedicated professional with a proven track record at Samaritan Daytop Village, excelling in roles requiring exceptional cleaning, customer service, and crisis intervention skills. Achieved significant improvements in client satisfaction and safety standards. Expert in maintaining operational excellence, demonstrating problem-solving abilities, and fostering a nurturing environment.
Overview
7
7
years of professional experience
Work History
Residence Worker
Samaritan Daytop Village
08.2024 - Current
- Provide clients with an orientation of the facility services, protocols, and policies upon arrival.
- Utilizing the department of homeless services (DHS)client assistance and rehousing enterprise systems (cares) to complete intake check-in, Discharge conditional intake.
- Reports and documents the incidents.
- Advocates for the client's needs, making referrals to and collaborating with appropriate resources.
- Bag and tag client personal belongings where needed and report room cleaning and repair needs to the shift supervisor.
Custodian Cleaner
New York City School Support Services
09.2021 - 08.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Warehouse Package Handler
UPS
07.2020 - 01.2021
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Protected company inventory by maintaining and organizing storage areas.
Community Residence Counselor
Coalition For Hispanic Family Services
01.2019 - 07.2020
- Provide individual care and supervision of each resident.
- Model positive behaviors and implement the core values.
- Assess, instruct and measure daily and independent living skills.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
Child Care Assistant
Tangerine Day-Care
10.2017 - 01.2019
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
Education
High School Diploma -
Harry Van Ardsale
Brooklyn, NY06-2005
Skills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Safety
- Shipping and receiving
- Crisis Intervention
- Food Services Tracking
- Facility Access Micro-learning
Timeline
Residence Worker
Samaritan Daytop Village
08.2024 - Current
Custodian Cleaner
New York City School Support Services
09.2021 - 08.2024
Warehouse Package Handler
UPS
07.2020 - 01.2021
Community Residence Counselor
Coalition For Hispanic Family Services
01.2019 - 07.2020
Child Care Assistant
Tangerine Day-Care
10.2017 - 01.2019
High School Diploma -
Harry Van Ardsale
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