Overview
Work History
Education
Skills
Timeline
Generic

SIMONE HENDERSON

Atlanta,GA

Overview

4
4
years of professional experience

Work History

Senior Technical Recruiter

Amazon
Remote , GA
05.2023 - 01.2024
  • Recruited for Senior Software Engineer (SDE III) for Amazon G&A Organization teams focused on both internal and external tooling. Teams include Alexa (Using NLP and Search Technologies) Amazon Healthcare, Financial Automation, Machine learning, Fintech (Big Data), AWS, and many more special projects teams.
  • Successfully recruited and placed finance professionals, IT specialists, marketing experts, and communication professionals across diverse industries, demonstrating adaptability and a deep understanding of specialized talent needs.
  • Maintained an active presence at industry events, conferences, and networking opportunities to expand professional connections and stay updated on market dynamics and talent trends
  • Utilized diverse sourcing methods of (CRM) and (ATS) Beemery, LinkedIn Recruiter, HireEZ, and ¡CIMS for applicant tracking systems.

Strategic Sales Representatives

FleetCor(contract/remote)
05.2022 - 03.2023
  • Successfully Update and manage all sales activities, opportunities, and account information in Salesforce CRM
  • Represented the company’s products and services, using consumer research as well as deep and comprehensive knowledge of how our solutions meet the needs of our vendors.
  • Experience in SaaS as an SDR
  • Actively fixed KPIs & a quarterly sales target
  • Experience with Salesforce & Merit-based sales experience
  • Develop and implement a territory action plan using comprehensive data analysis and adjust sales techniques according to interactions and results in the field.
  • Call expired and outstanding account holders to verify details, answer questions, offer the opportunity to use the package by collecting an extension fee, and assist in booking datesGenerate leads and build relationships by organizing a daily work schedule to call on existing and potential customers.

Collections Representative

Lifesafer Ignition Interlock (remote)
03.2020 - 04.2022
  • Performed/received numerous phone calls effectively assisting clients on how to use the ignition interlock device and/or whether the client is due for service.
  • Maintained an average of 97% CSAT (customer satisfaction) goal each quarter for the department and maintained a 97% customer satisfaction survey rating.
  • Resolve 50+ daily customer inquiries for technical issues related to mobile apps and web platforms via phone, live chat, and email channels. Demonstrated consultative recommendations to certain service location that was in the range of clients.
  • Provided accurate, timely, and reliable services to help a client successfully complete their ignition interlock program.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • verified claims on their credit cards to reduce fraud losses and prevent fraudulent activity
  • Prepared, documented, and assembled evidence for potential prosecution and civil litigation.

Insurance Agent /Sales Representative

HealthSherpa
09.2019 - 02.2020
  • Guided agents on how to navigate through the marketplace, healthcare.gov, and the health sherpa platform.
  • Increased sales through a consultative sales approach and focused relationship-building with new and existing policyholders.
  • Apply adjustments and credit balances to patient accounts, insurance, and medical providers in the network.
  • Assist in educating onboarded teammates on new insurance and HIPAA guidelines for the current year.
  • Evaluates patient's financial status and establish budget payment plans and report the status of delinquent accounts to the manager.

Education

BBA - Business Administration And Management

University of New Mexico
Albuquerque, NM
05.2016

Skills

  • Leadership
  • Communication skills
  • MS Outlook/ Excel
  • Teamwork
  • Accounts Receivable
  • Finance
  • Customer Support
  • SalesForce
  • Time Management
  • Data Entry
  • Collections
  • Microsoft Office
  • Billing
  • Customer Experience
  • Email/Chat Support
  • Investigation skills
  • CRM
  • Technical Support

Timeline

Senior Technical Recruiter

Amazon
05.2023 - 01.2024

Strategic Sales Representatives

FleetCor(contract/remote)
05.2022 - 03.2023

Collections Representative

Lifesafer Ignition Interlock (remote)
03.2020 - 04.2022

Insurance Agent /Sales Representative

HealthSherpa
09.2019 - 02.2020

BBA - Business Administration And Management

University of New Mexico

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SIMONE HENDERSON