Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simone Hester

Orlando,FL

Summary

  • Friendly and enthusiastic, Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
  • Dependable Customer Service Rep accustomed to multitasking across field teams to improve mobile coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Wireless Specialist

Troc Global
West Palm Beach, FL
  • Troubleshoot phone problems and fix issues, also activate phones for AT&T and
  • US-Cellular phones
  • Achieved customer satisfaction and ability to fix phone issues with networks and basic hardware failure
  • Met personal monthly personal sales goals on a regular basis
  • Researched and recommended new potential sales opportunities to management
  • Recommended service and profit enhancement possibilities.
  • Authored network requirement parameters needed for clients to reach prescribed performance goals.

Mutual Teller

Palm Beach Kennel Club
West Palm Beach, FL
  • Executed customers transactions, including deposits, withdrawals, sold and cashed pari-mutual tickets and cashed checks for employees
  • Supplied tellers with coin and currency as needed
  • Maintained friendly and professional customer interactions
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Customer Service Billing Specialist

Comcast
West Palm Beach, FL
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Provided accurate and appropriate information in response to customer inquiries
  • Worked with training department to ensure knowledge base for new employees
  • Built customer loyalty by placing follow up calls for customers who reported product issues
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.

Customer Service/Dispatcher

RMF Transportation INC
Lake Worth, FL
  • Kept records, monitored driver daily logs for errors or violations, and monitored both drivers in relation to their remaining hours of service and equipment as to its availability
  • Determined the best delivery methods and negotiated rates
  • Maintained reports that described on time delivery statistics
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation and assigned personnel.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Ordered supplies and allocated resources to personnel based on need.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Dispensary Associate

Trulieve
Orlando, FL
11.2019 - Current
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Educate Patients on OMMU policy and updates
  • Dispense Patients per recommendations in OMMU
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Train new employees on their job tasks via Showroom, online pick ups etc.
  • Provide best medical recommendation per patients need
  • Product knowledgeable and fast learner
  • Cash handling/ draw counting experience

Education

High School Diploma -

Goliath Academy Christian High School
Miami Lakes, Fl

Business Office Technology - Agricultural Business Technology

Lincoln College of Technology
West Palm Beach, FL
10.2011

Skills

  • Clerical Active Listening
  • Customer and Personal Service Time Management
  • Service Orientation Coordination
  • Critical Thinking Judgment and Decision Making
  • Monitoring Active Learning
  • Complex Problem Solving
  • Call Center Software
  • Reading Comprehension
  • Resource Coordination
  • Calendar and Scheduling Software
  • Customer Experience
  • Customer Loyalty
  • Microsoft Excel

Timeline

Dispensary Associate

Trulieve
11.2019 - Current

Wireless Specialist

Troc Global

Mutual Teller

Palm Beach Kennel Club

Customer Service Billing Specialist

Comcast

Customer Service/Dispatcher

RMF Transportation INC

High School Diploma -

Goliath Academy Christian High School

Business Office Technology - Agricultural Business Technology

Lincoln College of Technology

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Simone Hester