Simone Hicks
Annapolis,MD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Remote Intake Coordinator
Highmark Inc.
Buffalo, NY
01.2024 - Current
- Ensures member information is accurate adhering to HIPAA guidelines and company policies.
- Successfully reach daily productivity goals contributed to a positive work environment.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Reduce errors in patient data entry with thorough verification processes and attention to detail.
- Obtain electronic request and build cases in the utilization management system.
Remote Customer Service Advocate
Highmark Inc.
Buffalo, New York
11 2021 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Remote Patient Care Coordinator
Elevate Life
Annapolis, MD
06.2020 - 09.2022
- Created and updated digital files to maintain current, accurate, and compliant documentation.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorization for medical treatments and procedures.
Remote Customer Service Representative
AAA Club Alliance
Wilmington, DE
12.2018 - 10.2020
- Educated customers about billing, payment processing and supported policies and procedures.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services by creating welcoming, positive experiences.
Remote Patient Care Coordinator
Lifestance Health
Annapolis, MD
12.2017 - 10.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Assistant Store Manager
Jane and Jack
Annapolis, MD
10.2015 - 11.2017
- Responded to customer concerns, working with manager and significantly raised customer satisfaction ratings by 25%.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Master of Science - Health Administration
Towson University
Towson12.2025
Bachelor of Arts - Criminology
University of Maryland
College Park05.2015
Skills
- Medical terminology
- Documentation
- Insurance Verification
- Quality Assurance
- HIPAA Compliance
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and Flexibility
- Time Management
Timeline
Remote Intake Coordinator
Highmark Inc.
01.2024 - Current
Remote Patient Care Coordinator
Elevate Life
06.2020 - 09.2022
Remote Customer Service Representative
AAA Club Alliance
12.2018 - 10.2020
Remote Patient Care Coordinator
Lifestance Health
12.2017 - 10.2019
Assistant Store Manager
Jane and Jack
10.2015 - 11.2017
Remote Customer Service Advocate
Highmark Inc.
11 2021 - Current
Master of Science - Health Administration
Towson University
Bachelor of Arts - Criminology
University of Maryland