Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
RegisteredNurse
Simone Hughes

Simone Hughes

Brunswick,GA

Summary

Self-motivated, Trained New Employees and deadline Sensitive. Team building and oriented with proven success in training and supervision. Excellent interpersonal skills with primary focus Staff Development. Ability to communicate effectively both orally and in writing Time Management with focus on customer satisfaction Experience in acute and long term care facilities Able to perform effectively in stressful and fast paced environment Authorized to work in the US for any employer Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

As a Front Desk Associate I am a Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful office setting. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Overview

23
23
years of professional experience

Work History

Personal Care Assistant

Nightingale Home Healthcare Inc.
01.2022 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with daily living activities, running errands, and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Scheduled and accompanied clients to medical appointments.

Front Desk Receptionist

Courtyard By Marriott
04.2017 - 11.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.

Mentor/Advisor

Point South Middle School
01.2008 - 01.2010
  • Some data Entry
  • Trained Students to Cope
  • Effective Communication Skills
  • Anger Management
  • Customer Services Skills
  • Organizing, planning, scheduling
  • Took inbound call
  • Built and maintained relationships with clients to provide ongoing support.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Improved processes by recommending operational changes.

Customer Service

Wal-Mart
01.2006 - 01.2007
  • Resolving Heightened Situations
  • Maintained Healthy work space and environment for customers
  • Managed multi-phone lines/transfers
  • Quality Control over merchandise
  • 35-45 Wpm (Typing)

Property Manager

LH Holdings/ Caravel Apartments
08.2001 - 02.2005
  • Received rent at allotted time
  • Assisted Elderly with financial matters
  • Maintained afterschool activities for residents
  • Assisted with certain maintenance issues
  • Oversaw 40 Apartments
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Microsoft Office/Word/Power Point
  • Fax/Utilized Scanning and imaging
  • Filing/Input rental info into database
  • Managed multi-phone lines/transfers
  • Ordering / Inventory
  • 35-45 Wpm
  • Maintained a safe environment for tenants

Customer Service

Online Direct
01.2001 - 01.2002
  • Microsoft Office/filing
  • Managed multi-phone lines/transfers
  • Fax/Utilized Scanning and imaging
  • Maintain a good and quality attitude
  • Supervised others in their calls and phone etiquette
  • 35-45 Wpm (Typing)
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Communicated with management about trends in customer calls to help team efficiency and success.

Education

Associate of Applied Science - Medical Assisting

Coastal Pines Technical Collegeical College
Brunswick, GA
08.2023

Microsoft Word, Excel, Powerpoint - Business and Office Administration

Star Foundation
Brunswick, GA

Skills

  • Problem Solver (10 years), Mentoring (10 years), Property Management (2 years), Microsoft office (10
  • Years), Customer Service (10 years), Typing (10 years), Excel (9 years), Cash Handling (7 years), Phone
  • Operator (7 years), Collections (2 years)
  • CERTIFICATIONS/LICENSES
  • Microsoft Word, Excel
  • 2027
  • ADDITIONAL INFORMATION
  • Interpersonal Skills
  • Letters, memos, e-mails, proposals
  • Great Listener/ Problem Solver
  • Presentation development and editing
  • Project Support/ Team Support
  • Client Transportation
  • Stress Management
  • Deliver Exceptional Care
  • Mi-Co Mi-Forms
  • Direct Patient Care
  • Patient Assessments
  • Medical Records Management
  • Client Records Management
  • Problem Identification
  • Communication Assistance
  • Shopping and Errands
  • Direct Supervision
  • Medical Histories and Vital Statistics
  • Daily Logs
  • Nutrition Planning
  • Medical Office Administration
  • Word Processing
  • Personal Care Assistance
  • Personal Grooming Care

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Personal Care Assistant

Nightingale Home Healthcare Inc.
01.2022 - Current

Front Desk Receptionist

Courtyard By Marriott
04.2017 - 11.2017

Mentor/Advisor

Point South Middle School
01.2008 - 01.2010

Customer Service

Wal-Mart
01.2006 - 01.2007

Property Manager

LH Holdings/ Caravel Apartments
08.2001 - 02.2005

Customer Service

Online Direct
01.2001 - 01.2002

Associate of Applied Science - Medical Assisting

Coastal Pines Technical Collegeical College

Microsoft Word, Excel, Powerpoint - Business and Office Administration

Star Foundation
Simone Hughes