Summary
Overview
Work History
Education
Skills
Affiliations
Creative Art Business
Timeline
Generic

Simone Jackson

Tucson,AZ

Summary

Extensive administrative, legal, business operations and analytical skills. A strong foundation in computers and software packages (Microsoft 365 and Adobe Suite). Experienced in managerial duties, excellent verbal and written skills, digital marketing, graphic design, detail orientated, and efficient in legal research and writing.

Overview

13
13
years of professional experience

Work History

Financial Services Agent

Alorica
03.2023 - Current
  • Commercial banking solutions and retail financing options.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Researched, identified, and resolved solutions to technical problems for app and website.

Customer Service Representative

UnitedHealth Group
07.2021 - 12.2022
  • Medical and pharmaceutical customer service, and service recovery
  • Liaison with medical doctors and pharmacy technicians.
  • Insurance benefits management and verification
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of pharmaceuticals and insurance changes.

Legal Assistant - Intern

Rigsbee Law Firm
02.2021 - 07.2021
  • Legal support assistance support to attorneys through troubleshooting, improvements and communication of legal statutes and case management.
  • Troubleshot, analyzed, and diagnosed issues with legalities in business entities.
  • Legal research and verification for trademarks and business licenses, reports, creative writing, social media, graphic design and website blog content.

Customer Service Associate

University Of Arizona
08.2019 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Provided training and support to new associates to help provide high-quality customer service.

Front Desk Agent

Brett Robinson, Vacation Rentals
06.2018 - 07.2019
  • Liaisons to condo owners and real estate agents.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Property and project management.
  • Travel management and coordination.
  • Enforced policies and procedures to increase efficiency.

Radiology Scheduler

Thomas Hospital
07.2014 - 04.2018
  • Assist medical offices with patient scheduling for various diagnostic procedures
  • Verifying and identifying ICD-10 and CPT codes, and tests
  • EMR Systems and EPIC
  • Coordinating with Radiology techs and nurses for invasive and non-invasive procedures.

Pre-Services Coordinator

Providence Hospital
01.2011 - 07.2014
  • Identifying and verifying insurance information and workers comp for scheduled patients
  • Obtaining pre-authorizations for procedures rendered
  • Verifying ICD-9/10 codes and CPT codes
  • EMR and EPIC
  • Client liaisons between doctor's offices and insurance companies.

Education

Bachelor of Arts - Liberal Studies

Tuskegee University
Tuskegee, AL
2024

UX Design Certificate - Design And Visual Communications

Google LLC
Online
2024

Associate's degree - Pre-Law

West Los Angeles College
Culver City, CA
2018

Legal Research Certificate - Law

LexisNexis
Los Angeles, CA
2014

Skills

  • Microsoft 365
  • Legal Knowledge, Research and Terminology (Business, Contracts and Real Estate)
  • Pharmacy Knowledge and Terminology
  • Digital Marketing
  • Medical Scheduling, Terminology and Insurance Verification
  • Customer Relations and Personnel Management
  • Graphic Design (Adobe Suite)
  • Project Management
  • HTML and Basic CSS
  • Entrepreneurship - (small business functions)
  • Business Development
  • Problem Solving and Analytics
  • Critical and Creative Thinking

Affiliations

Phi Alpha Delta, Law Fraternity, International

Member

Creative Art Business

Sah X Graphix Studio 


Visual Design - Graphic art and website design. (since 2000)




Timeline

Financial Services Agent

Alorica
03.2023 - Current

Customer Service Representative

UnitedHealth Group
07.2021 - 12.2022

Legal Assistant - Intern

Rigsbee Law Firm
02.2021 - 07.2021

Customer Service Associate

University Of Arizona
08.2019 - 03.2020

Front Desk Agent

Brett Robinson, Vacation Rentals
06.2018 - 07.2019

Radiology Scheduler

Thomas Hospital
07.2014 - 04.2018

Pre-Services Coordinator

Providence Hospital
01.2011 - 07.2014

Bachelor of Arts - Liberal Studies

Tuskegee University

UX Design Certificate - Design And Visual Communications

Google LLC

Associate's degree - Pre-Law

West Los Angeles College

Legal Research Certificate - Law

LexisNexis

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Simone Jackson