Simone James
New York,New York
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Seasonal Worker
Sephora
New York, NY
10.2023 - 01.2024
- Organized merchandise displays on the sales floor.
- Assisted customers with product selection and purchase decisions.
- Greeted customers entering the store and answered inquiries.
- Operated a cash register to process customer payments.
- Stocked shelves with incoming inventory items.
- Maintained accurate records of all transactions in database system.
- Processed returns and exchanges according to company policy.
- Provided excellent customer service at all times.
- Restocked supplies for checkout area as needed.
- Communicated effectively with other staff members about customer needs.
Crew Member
Shake Shack
Chicago, IL
10.2022 - 08.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Checked expiration dates on all products before serving them to customers.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Drove team success by quickly completing assigned tasks.
Head Hostess
TGI Fridays
Chicago, IL
10.2021 - 04.2022
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
- Maintained accurate records of reservations and wait times.
- Trained new staff on proper hosting procedures and policies.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Adhered strictly to health codes by ensuring all food preparation areas were clean at all times.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
Education
GED -
Pathways To Graduation
Skills
- Quick Learner
- Collaboration
- Strong Work Ethic
- Technical skills
- Task Prioritization
Certification
- Food Handler
Timeline
Seasonal Worker
Sephora
10.2023 - 01.2024
Crew Member
Shake Shack
10.2022 - 08.2023
Head Hostess
TGI Fridays
10.2021 - 04.2022
GED -
Pathways To Graduation