Simone Jenkins Angelety
Frederick,MD
Overview
15
15
years of professional experience
Work History
Case Manager
AIM Wellness Clinic
Frederick, MD
06.2024 - 10.2024
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Educated clients about mental health conditions, medications and self-care techniques.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
Front Desk Receptionist
Dagenhart Health and Wellness
Frederick, Maryland
09.2023 - 06.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Behavioral Health Case Manager
Frederick Health Hospital
Frederick, MD
12.2021 - Current
- Coordinated counseling efforts with mental health professionals, doctors, nurses and social workers.
- Handled complex cases and participated in intradepartmental projects and team initiatives to determine best treatment options for patients.
- Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
- Supported over 20 patients while monitoring and evaluating effectiveness of care plans and providing modifications when necessary to achieve desired results.
- Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Prepared and maintained required treatment records and reports.
- Met with probation officers and police to exchange necessary information during treatment process.
- Referred patients or clients to community resources or specialists.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Gathered and researched information about community mental health needs or resources used in conjunction with therapy.
Patient Access Scheduler
Aerotek / Frederick Health
Frederick, MD
06.2020 - 12.2021
- Scheduled patient appointments, register new patients, take referral and prescription refill requests.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Verified demographics and insurance information to register patients in computer system.
911 Telecommunicator
Frederick County Government
Frederick, MD
08.2019 - 03.2020
- Receive and process 911 emergency calls Maintain contact with all units on assignment Answer non emergency calls Enter, update and retrieve information from a variety of computer systems Receive requests for information regarding vehicular registration, driving records and warrant information.
Case Manager
Clearview Communities
St Frederick, MD
06.2013 - 03.2019
- Worked with clients to apply for benefits included but not limited to disability and insurance Worked with insurance companies to obtain authorizations for prescriptions Worked with clients to schedule hea;thcare appointments Attended healthcare appointments with clients Documented clients daily activities and kept updated records on insurance and disability benefits Worked with other agencies including but not limited to Social Services, the court system and the public school system.
Medical Assistant
Frederick Community Action Agency
Frederick, MD
04.2010 - 06.2013
- Documented patients medical histories obtained from interviews Documented patient information Counsel and provide support for patients who are victims of abuse Document patient vital signs and symptoms Obtain authorizations from insurance companies for patient needs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Documented notes during patient visits.
Medical Office Assistant
Dr. Saeed Zaidi
Frederick, MD
11.2009 - 06.2010
- Assisted with referrals and prepared medical records for patients.
- Registered patients and scheduled appointments.
- Scheduled appointments for patients via phone and in person.
- Maintained confidentiality of records relating to clients' treatment
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Recorded patients' medical history, vital statistics and test results in medical records as part of patient intake process.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Arranged hospital admissions for patients as required.
Education
Buckeystown Pike Frederick, MD 21701 - Medical Assistant Certification -
Kaplan University
2009
Skills
- Benefits verification and eligibility
- Insurance verification and eligibility
- Regulatory compliance
- Insurance company knowledgeable
- Appointment scheduling
- Medical billing
- Patient interviewing skills
- Flexible
- First Aid/CPR
- Problem resolution
References
References
Olivia Wolz - Clearview Communities
(301) 707 - 1522
Kaitlin Morris - Dept. of Social Services
(434) 401-2913
Jenifer Beach
(240) 315-7423
Matthew Smiley - Clearview Communities
(619) 977-2253
Emily Conrad - Frederick County Government
(240) 529-2029
Timeline
Case Manager
AIM Wellness Clinic
06.2024 - 10.2024
Front Desk Receptionist
Dagenhart Health and Wellness
09.2023 - 06.2024
Behavioral Health Case Manager
Frederick Health Hospital
12.2021 - Current
Patient Access Scheduler
Aerotek / Frederick Health
06.2020 - 12.2021
911 Telecommunicator
Frederick County Government
08.2019 - 03.2020
Case Manager
Clearview Communities
06.2013 - 03.2019
Medical Assistant
Frederick Community Action Agency
04.2010 - 06.2013
Medical Office Assistant
Dr. Saeed Zaidi
11.2009 - 06.2010
Buckeystown Pike Frederick, MD 21701 - Medical Assistant Certification -
Kaplan University
Similar Profiles
Teresa McMonigalTeresa McMonigal
Registered Behavior Technician at AIM Wellness ClinicRegistered Behavior Technician at AIM Wellness Clinic
Sheilah AragonSheilah Aragon
Patient Coordinator at aim Women's Wellness CenterPatient Coordinator at aim Women's Wellness Center
Yuna Lee (BCBA, RASP-A)Yuna Lee (BCBA, RASP-A)
Clinical Director at Aim High Child Development Clinic (Private)Clinical Director at Aim High Child Development Clinic (Private)
Emmanuel AmoahEmmanuel Amoah
Technical Project Manager (Data) at Booz Allen (VA)Technical Project Manager (Data) at Booz Allen (VA)
Duane BarlowDuane Barlow
Supervisory Grants Management Specialist (Branch Chief) at Department of Health & Human Services (HHS), Office of the Assistant Secretary for HealthSupervisory Grants Management Specialist (Branch Chief) at Department of Health & Human Services (HHS), Office of the Assistant Secretary for Health