Simone Lee
Conyers,GA
Summary
Diligent college student focused on Healthcare Informatics with a minor in Computer Science dedicated to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Data Entry Specialist
Northside Hospital Atlanta
02.2023 - Current
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
- Corrected data entry errors to prevent duplication or data degradation.
- Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
Manager
My Lifestyle Smoothie Conyers
06.2018 - Current
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Promoted clean, safe, friendly work environment for employees and guests.
- Trained staff to provide excellent customer service to challenging customers.
- Coordinated schedule to maintain appropriate staff coverage.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Customer Service Cashier
Smoothie King
05.2017 - 06.2018
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Informed customers of in-store promotions or pricing specials.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Collected credit card and cash payments to complete transactions for customer orders.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
Team Member
AMC South Dekalb
07.2016 - 04.2017
- Developed positive customer relationships through friendly greeting and excellent service.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
- Addressed customer needs, responding to specific requests.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Stayed informed of company and store updates from leadership.
- Upheld high standards of productivity and quality in operations.
Education
Bachelor of Science - Marketing Management
Georgia State University
Atlanta, GASkills
- Healthcare Informatics Expertise
- Customer Service
- Special Projects
- Microsoft Proficiency
- Deadline Driven
- Data Entry
- Time Management
- MS Office
- Editing and Proofreading
- Information Research and Sourcing
- Report Writing
- Microsoft Excel
- Undergraduate Research
- Project Presentation
- Team Development
- Research and Analysis
Accomplishments
- Maintained a 3.5 GPA as a college student
- Member of the National Honors Society
- Rated highly on guest surveys due to professionalism, exceptional service and quick response times.
- Consistently maintained high customer satisfaction ratings.
Timeline
Data Entry Specialist
Northside Hospital Atlanta
02.2023 - Current
Manager
My Lifestyle Smoothie Conyers
06.2018 - Current
Customer Service Cashier
Smoothie King
05.2017 - 06.2018
Team Member
AMC South Dekalb
07.2016 - 04.2017
Bachelor of Science - Marketing Management
Georgia State University
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