Simone Lewine
Wilmington,MA
Summary
Quality-focused, outgoing and hard working team player well-versed in customer service, translating verbal information to written form to record patient medical history and treatment. Self-motivated and talented at organization and time management. Experience in medical reception and working productively with diverse personalities while in a busy clinical setting. Knowledgeable in scheduling, records and front desk management.
Overview
12
12
years of professional experience
Work History
Virtual Medical Scribe
Forward Healthcare
06.2022 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Used Forward software to input information into computerized patient record system.
- Communicated with healthcare providers to clarify information and resolve issues.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
Childcare Provider
Self
05.2018 - 05.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed and implemented age-appropriate schedules, activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted in potty training and other daily hygiene activities to support child development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Liaised with parents and guardians to discuss child progress.
- Provided emotional support and guidance to children during difficult times.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Responded to inquiries from parents and guardians.
Admissions Coordinator and Medical Records
Aviara Healthcare Center
08.2014 - 02.2015
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed preliminary paperwork for incoming and outgoing patients.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Performed document filing, bookkeeping, and faxing for busy admissions office.
- Assisted in development and implementation of facility development plans.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Established and maintained relationships with hospitals, healthcare providers and families to increase awareness of admissions process.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Admissions Coordinator and Human Resources
Arlington Gardens Care Center
07.2013 - 08.2014
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed preliminary paperwork for incoming and outgoing patients.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with Admissions team to develop and implement strategies to improve admissions process.
- Established and maintained relationships with hospitals, families and healthcare providers to increase awareness of admissions process.
- Assisted in development and implementation of faculty development plans.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained facility petty cash system.
Receptionist and Sales Assistant
Automated Vending Technologies
09.2011 - 08.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
Education
High School Diploma -
Santiago High School
Corona, CA06.2011
Skills
- Care Management
- Planning and Leading Activities
- Personal Hygiene Assistance
- Safety Awareness
- Emotional Development
- Conflict Resolution
- Patience and Empathy
- Calendaring and Scheduling
- Observing and Monitoring Behavior
- Clinical Support
- Documentation Skills
- Records Organization
- Patient History Understanding
- Chart Organization
- Professionalism and Ethics
- Detail-Oriented Approach
- Team Collaboration Strength
- Anatomy and Physiology Understanding
- Medical Abbreviations Knowledge
- Strong Communication Skills
- Computer Literacy Proficiency
- Customer Service Orientation
Timeline
Virtual Medical Scribe
Forward Healthcare
06.2022 - Current
Childcare Provider
Self
05.2018 - 05.2021
Admissions Coordinator and Medical Records
Aviara Healthcare Center
08.2014 - 02.2015
Admissions Coordinator and Human Resources
Arlington Gardens Care Center
07.2013 - 08.2014
Receptionist and Sales Assistant
Automated Vending Technologies
09.2011 - 08.2013
High School Diploma -
Santiago High School
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