Highly-motivated professional with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Accounting Bookkeeper
Self Employed Services
Remote, Idaho/Oregon
01.2012 - Current
Assisted in the development and implementation of new processes related to bookkeeping activities.
Generated financial reports and updated files and documentation.
Answered bookkeeping and payroll questions via in-person, email, and telephone requests.
Assisted with design projects such as website updates or creation of marketing materials.
Resolved escalated customer complaints in a timely manner.
Identified areas where service could be improved based on feedback from customers.
Developed and maintained strong relations with customers as well as suppliers to meet quality expectations.
Worked with internal teams to deliver accurate information to customers and service accounts.
Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
Maintained audit trail and statistical records of problems and conditions reported by client.