Experienced healthcare professional with strong focus on team collaboration and achieving results. Prepared to provide comprehensive care management, ensuring optimal patient outcomes. Demonstrates adaptability to changing needs and offers reliable support. Skilled in patient advocacy, care coordination, and resource management, with compassionate approach that fosters trust and respect.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Care Manager/Complex Care Manager
NYU Langone LI
11.2022 - Current
Complex discharge/post-acute care planning of difficult and long length of stay patients
Utilization review-evaluates documentation and conducted initial and concurrent/continued stay reviews on patient’s medical necessity elements and appropriateness of hospital admissions/level of care according to insurance guidelines
Consulted with supervisors to assess cases and plan strategies for facilitating safe appropriate discharge plans.
Documented details of discharge transition plans.
Coordinated referrals to acute/sub-acute rehabilitation, skilled nursing facilities, assisted/independent living facilities, long-term acute care hospitals, home care, outpatient services/durable medical equipment vendors.
Participated in team meetings and training to stay updated on best practices and new developments in care management.
Reduced hospital readmission rates by providing comprehensive discharge planning and care options
Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
Established and maintained relationships with clients, families/community partners to coordinate services to meet client's needs.
Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
Educated clients and families on community resources, treatment options/health care services to better manage conditions.
Adjunct Professor
Molloy College
01.2018 - Current
Supervise 8 students every semester, during clinical rotations, providing immediate feedback on their performance and suggesting areas for improvement when necessary.
Built relationships with students, mentoring on personal, professional/ academic goals while providing coaching on effective study habits.
Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
Evaluated student performance through assessments, providing timely feedback for continuous improvement.
Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
Fostered a culture of safety within the learning environment by emphasizing proper use of equipment, infection control measures, and patient privacy guidelines.
Care Manager
St. Francis Hospital, CHSLI
11.2016 - 11.2022
Utilization review; evaluates documentation and conducts initial and concurrent/continued stay reviews on patient’s medical necessity elements and appropriateness of hospital admissions
Discharge planning interviews; evaluates patient/family needs for post-acute/acute placement/care coordination
Arranged transportation and documented details of discharge transition plans.
Coordinated referrals to acute/sub-acute rehabilitation, skilled nursing facilities, assisted/independent living facilities, long-term acute care hospitals, home care and outpatient services.
Consulted with supervisors to assess cases and plan strategies for enhancing care.
Endoscopy Nurse Per Diem
Huntington Hospital, Northwell Health
09.2019 - 04.2022
Admission/recovery assessments and care of patients undergoing endoscopy procedures
Maintaining contact/communication with patients, relatives/caregivers while providing culturally sensitive care
Maintaining timely and accurate nursing documentation, while respecting confidentiality
Reduced procedure complications through meticulous monitoring of vital signs and sedation levels during endoscopy procedures.
Enhanced patient comfort by providing compassionate care and thorough pre/post procedure assessments and education.
Minimized risk of infection by adhering to strict infection control protocols for cleaning, disinfecting, and sterilizing endoscopic instruments and equipment.
Assistant Nurse Manager CICU
Huntington Hospital, Northwell Health
11.2014 - 09.2019
Maintains current knowledge and ensure compliance with all regulatory and professional standards of care
Utilizes creativity in developing quality/performance improvement programs, instructing staff and implementing new and improved standards
Develops long-term unit staffing schedules and ensures adequate daily coverage in accordance with established staffing needs
Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
Created work schedules for multiple shifts to confirm complete floor coverage.
Streamlined nursing operations for efficiency and quality improvement by conducting regular audits and addressing areas of concern.
Assisted in budget management, optimizing resource allocation to maximize patient care quality without compromising fiscal responsibility.
Facilitator of CCU/CICU Collaborative Care Council, implementing new processes to improve patient outcomes
Participated in hospital-wide initiatives aimed at improving overall patient experience and satisfaction levels.
EMR Clinical Support Specialist IT
Huntington Hospital, Northwell Health
05.2013 - 11.2014
Assists clinicians with the implementation of all components of the Electronic Medical Record, inclusive of Computerized Physician Order Entry
Training and support of end-users in all clinical areas
Provide point-of-care support during go-live
Observing and communicating with end-user post implementation to evaluate use of the systems and elicit user input to facilitate improvement initiatives
Critical Care Nurse/Relief Charge Nurse CCU
Huntington Hospital, Northwell Health
01.2006 - 05.2013
Delegate assignments to nurses and ancillary staff
Provides direct nursing care to critical care patients with multi-system failure, ventilator dependent, hemodynamically unstable requiring pressure support
Invasive and neurological monitoring and more
Ensured high-quality care for critically ill patients by maintaining current knowledge on critical care advancements and best practices.
Delivered top-notch care exceeding department/hospital Joint Commission standards.
Utilized critical thinking skills to assess, plan/implement evidence-based patient care.
Demonstrated sound clinical judgment when making decisions about patient interventions under rapidly changing circumstances.
Registered Nurse
St. Mary’s Hospital
06.2004 - 09.2005
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administration of medication using various routes
Provided instruction/education to patients/families
Maintained accurate and thorough documentation of all patient encounters, ensuring compliance with regulatory requirements and facilitating seamless information-sharing among healthcare providers.
Facilitated patient recovery by developing personalized care plans that incorporated both physical and emotional support strategies.
Anesthesia Technician
St. Mary’s Hospital
06.2001 - 06.2004
Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
Quality control review of equipment
Ordered supplies from vendors, in-house pharmacy, and materials management
Increased efficiency in operating room by promptly preparing and customizing anesthesia delivery systems as required.
Maintained sterile anesthesia supplies within expiration date.
Accessed and reviewed safety data sheets (SDS) of hazardous materials and latex allergy items used in anesthetizing location.
Maintained a high standard of care by adhering to strict infection control guidelines when handling anesthesia equipment.
Followed infection control procedures to maintain cleanliness of anesthesia monitors and apparatuses.
Pretested and calibrated anesthesia delivery systems and monitors.
Assistant Office Manager
Innovative Orthopedic Medicare
09.1999 - 06.2001
Data entry, medical billing, and collections
Scheduled surgical appointments with patients, confirm with OR staff
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Transferred and directed phone calls, guests, and mail to correct staff members.
Certified Nursing Assistant
Park Terrace Care Center
07.1991 - 01.1998
Provided basic care to Geriatric and traumatic brain injury patients under supervision of RN/LPN
Complied with departmental policies and procedures
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Prevented pressure ulcer development through frequent turning, repositioning of patients, and diligent skin assessments.
Assisted patients with daily living activities; provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Master of Business Administration - HealthCare
Molloy University
Rockville Centre, NY
12.2024
Master’s Degree - Nursing Leadership & Education
Regis University
Denver, CO
05.2017
Baccalaureate of Science - Nursing
Medgar Evers College
Brooklyn, NY
01.2011
Associate Applied Science - Nursing
Medgar Evers College
Brooklyn, NY
06.2004
Skills
MS Office
EPIC
Allscripts
Sorian
Midas
Sunrise
Indicia
Certification
Certified Case Manager (CCM) January 2021
Acute/Critical Care Nursing Adult Certification (CCRN) March 2018
American Nurses Credentialing Center, Gerontological Nursing (GERO-BC) July 2016
BLS & ACLS Certified thru July 2026
Timeline
Care Manager/Complex Care Manager
NYU Langone LI
11.2022 - Current
Endoscopy Nurse Per Diem
Huntington Hospital, Northwell Health
09.2019 - 04.2022
Adjunct Professor
Molloy College
01.2018 - Current
Care Manager
St. Francis Hospital, CHSLI
11.2016 - 11.2022
Assistant Nurse Manager CICU
Huntington Hospital, Northwell Health
11.2014 - 09.2019
EMR Clinical Support Specialist IT
Huntington Hospital, Northwell Health
05.2013 - 11.2014
Critical Care Nurse/Relief Charge Nurse CCU
Huntington Hospital, Northwell Health
01.2006 - 05.2013
Registered Nurse
St. Mary’s Hospital
06.2004 - 09.2005
Anesthesia Technician
St. Mary’s Hospital
06.2001 - 06.2004
Assistant Office Manager
Innovative Orthopedic Medicare
09.1999 - 06.2001
Certified Nursing Assistant
Park Terrace Care Center
07.1991 - 01.1998
Master of Business Administration - HealthCare
Molloy University
Master’s Degree - Nursing Leadership & Education
Regis University
Baccalaureate of Science - Nursing
Medgar Evers College
Associate Applied Science - Nursing
Medgar Evers College
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