Simone Mitchell
Claims Representative
Alexandria,LA
Summary
Customer Service Representative with more than 7 years of experience planning, developing and implementing my skills as a Customer Service Representative offering superior expertise to your company.. Diligent customer service agent with proven technical abilities, consultation skills, and attention to detail. Effective at understanding customers' concerns and fielding wide range of inquiries with analytical and communication strengths. Maintains thorough and accurate documentation of all activities. Training and development Skilled In Customer Services and Also Customer care. Proficiency in Microsoft word, Microsoft excel, and powerpoint.
Overview
5
5
years of professional experience
Work History
Certified Customer Service Representative
Arise Virtual Solutions Inc
Miramar, FL
01.2017
- I presently work as a Customer service, for Comcast and I have also serviced for Turbo Tax as a Tax Expert.
Claims Specialist
Sedgwick CMS
Remote , United States
04.2021 - Current
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Customer Service Representative
Alorica
Remote , United States
08.2020 - 05.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Home Agent Sitel
03.2020 - 07.2020
- Resolved issues based on thorough investigations of concerns
- Helped improve processes and products by relaying customer feedback
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
From Home Agent
Sykes enterprises
08.2018 - 08.2019
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Met inbound customer needs while maintaining strict performance targets
- Identified causes of product malfunctions and credited affected customers.
Cashier/customer service
Walmart Supercenter
Alexandria, LA
04.2015 - 05.2016
Switchboard Operator
Louisiana College
Pineville, LA
08.2013 - 05.2014
Education
Bachelor of Science -
Northwestern State University
Associates degree - undefined
Bachelors - Psychology
Timeline
Claims Specialist
Sedgwick CMS
04.2021 - Current
Customer Service Representative
Alorica
08.2020 - 05.2021
Home Agent Sitel
03.2020 - 07.2020
From Home Agent
Sykes enterprises
08.2018 - 08.2019
Certified Customer Service Representative
Arise Virtual Solutions Inc
01.2017
Cashier/customer service
Walmart Supercenter
04.2015 - 05.2016
Switchboard Operator
Louisiana College
08.2013 - 05.2014
Bachelor of Science -
Northwestern State University
Associates degree - undefined
Bachelors - Psychology
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