Simone Pauline
Sacramento,CA
Summary
- Productive and responsible; willing to handle any task needed
- Enthusiastic and personable able to get along well with others
- High level of creative energy combined with strong organization skills
- Heavy public contact; sincerely enjoy helping others
- Can be trusted to handle any complaints diplomatically and efficiently
- Capable of handling multiple responsibilities in a fast pace environment
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Coordinator
El Hogar Community Services
Sacramento, CA
05.2023 - Current
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Provided support to field technicians during service visits when necessary.
- Monitored email and phone communication to provide prompt responses and solutions.
Certified Nursing Assistant
American River Center
Carmichael, CA
01.2023 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or stretcher
- Collected specimens for testing purposes upon request from physicians or nurses.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Certified Nursing Assistant
Westview Healthcare
Auburn, CA
02.2017 - 10.2020
- Administered bedside and personal care, such as ambulation and personal hygiene assistance, provided patients with daily assistance with moving in and out of bed, walking, and exercising, Record treatment information in patient records
- Communicating with and assessing the patient to improve the patient's transition from the inpatient to the home setting, Provide continuity of care for patients transitioning from a facility to home care or a hospice environment, OSHA Compliance, Wound Care, Transported clients to locations outside the home, such as physicians' offices or on outings, Record treatment information in patient records.
- Answered call lights promptly and responded to patient needs accordingly.
- Provided emotional support to family members regarding end-of-life decisions.
- Participated in educational programs related to nursing assistant skills development.
CNA/Social Service Assistant
River Bend Care Center
Sacramento, CA
01.2020 - 09.2020
- Help improve a client's quality of life by providing useful services, Answer questions about benefits that are available to individuals, or refer them to the correct organization to get help, Keep accurate, updated, organized records after every client visit to ensure that there are no undocumented breaks between treatments or visits, Interview family members or individuals to obtain a complete family history to more closely determine which services are appropriate and needed, Assist clients in obtaining medical care, housing, employment, or other services, Provide emotional support to clients and their families by listening to their concerns and offering advice
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Personnel Caregiver/CNA
Maxim Healthcare
Sacramento, CA
12.2015 - 01.2017
- Transported clients to locations outside the home, such as physicians' offices or on outings, Medication assistance such as reminders, assistance and administration
- Various Hospital environments, Administered bedside and personal care, such as ambulation and personal hygiene assistance, Planned, purchased, prepared, or served meals to patients
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
Elder/Pediatric Care Specialist
Apex Care
Vallejo, CA
11.2009 - 01.2017
- Transported clients to locations outside the home, such as physicians' offices or on outings, Medication assistance such as reminders, assistance and administration, Administered bedside and personal care, such as ambulation and personal hygiene assistance, Transported clients to locations outside the home, such as physicians' offices or on outings, Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes, Planned, purchased, prepared, or served meals to patients
- Assisted clients in understanding their health care benefits and options.
- Provided educational materials to help individuals better understand their health issues.
- Actively listened to clients' concerns and worked collaboratively with them to identify solutions.
- Supported family members in understanding the impact of illness or disability on an individual's life.
- Offered emotional support during difficult times by providing a safe environment for open communication.
Education
Masters - Gerontology
University of Phoenix
Phoenix, AZ01.2014
Bachelor's - Communications
University of Phoenix
Phoenix, AZ05.2012
Skills
- Resource Utilization
- Program Follow-Up and Assessment
- Ongoing Client Support
- Status Meetings
- Accurate Recordkeeping
- Goal Setting
- Telephone Communication
- Direct Patient Care
- Condition Monitoring
- Collecting Specimens
- Transporting Patients
- Medical Terminology Knowledge
- Monitoring Fluids
- Quality Assurance
- Infection Control Procedures
- Electronic Charting
- Mobility Assistance
- Collecting Vital Signs
- Documentation Expert
- Compassionate
- Meal Planning
- Case Management
- Outpatient Care
- Calm and Level-Headed Under Duress
- Abuse and Neglect Investigation
- Maintaining Client Records
- Client Assistance Referrals
- Active Listening
- Documenting behaviors
- Dementia and Alzheimer's knowledge
- EMR / EHR
Certification
- California Department of Public Health
- Certification 00319746
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everybody gets so much information all day long that they lose their common sense.
Gertrude Stein
Timeline
Service Coordinator
El Hogar Community Services
05.2023 - Current
Certified Nursing Assistant
American River Center
01.2023 - Current
CNA/Social Service Assistant
River Bend Care Center
01.2020 - 09.2020
Certified Nursing Assistant
Westview Healthcare
02.2017 - 10.2020
Personnel Caregiver/CNA
Maxim Healthcare
12.2015 - 01.2017
Elder/Pediatric Care Specialist
Apex Care
11.2009 - 01.2017
Masters - Gerontology
University of Phoenix
Bachelor's - Communications
University of Phoenix
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