Simone Perry
Bayside,NY
Summary
Care Navigator collaborates with members of health care team to develop medically appropriate and cost effective care initiatives to assess and coordinate chronic disease care management for patient population. Strong analytical and data management skills to exercise clinical judgment in interactions with physicians, payers, patients and families.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Care Navigator
One Medical Group
08.2019 - Current
- Coordinate specialist appointments, gather consult notes, and conduct ongoing check-ins with patients
- Attend office visits both in person and via zoom
- Serve as a trainee and mentor for new Care Navigators
- Act as a liaison between One Medical's Health System Partners and the Care Navigation team
- Completed Coaching Training through One Medical's Coaching School
- Acted as a Mentor and a Member of the Working Group for the BIPOC Mentorship Program.
- Managed a panel of 50 -100 Complex Care Patients
- Advocate for patients who need an additional level of support with complex and chronic care management
Membership Advisor
One Medical Group
08.2015 - 09.2019
- Educated new clients on the benefits of becoming a member of One Medical
- Provided an in-depth description of the wide-range of benefits of One Medical
- Matched patients with providers according to their specific needs
- Verified network insurance providers
- Scheduled appointments
- Evaluated and processed requests for financial hardship waivers
- Acted as a liaison between One Medical providers and patients
- Trained new Membership Advisors
- Conducted Annual Membership Fee Training for new admins
- Acted as Practice Integration Coordinator
- Served as a Brand Ambassador at Humana Medicare Advantage Open Houses, Pediatric Meet and Greets as well as offsite events.
- Responsible for responding to 60+calls per day.
Care Advisor
Seniorliving.net
01.2013 - 01.2014
- Conducted 25 intensive phone interviews per day with families seeking Assisted Living for their aging loved ones
- Identified the primary option for families on the basis of income, individual care needs, as well as location
- Coordinated tours
- Provided detailed information to families about next steps including finance options and move-in dates
- Followed up with families to ensure that their loved one was benefiting from their chosen Assisted Living Home.
Producer
HarlemTalkRadio
01.2008 - 01.2013
- Solicited and obtained 20 Advertisers via phone and internet research
- Coordinate and attend field shoots.
- Hosted weekly program entitled "Mom Madness on Harlem Talk Radio"
- Engaged Community Leaders in areas of focus for low income New Yorkers (Housing, Food Insecurity, Education Concerns)
Education
Some College (No Degree) - Communication Arts
New York Institute of Technology
Old Westbury, NYSkills
- Customer service focus
- Member relations
- CRM Software Experience
- Active member engagement
- Community Engagement
- Healthcare Systems Knowledge
- Resource Identification
- Community Resources
- Community advocate
- Patient Education
- Caring and Empathetic
Certification
National Board Certified Health and Wellness Coach
Timeline
Care Navigator
One Medical Group
08.2019 - Current
Membership Advisor
One Medical Group
08.2015 - 09.2019
Care Advisor
Seniorliving.net
01.2013 - 01.2014
Producer
HarlemTalkRadio
01.2008 - 01.2013
Some College (No Degree) - Communication Arts
New York Institute of Technology
National Board Certified Health and Wellness Coach
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