Simone Rickards
Tampa,USA
Summary
Experienced Office Administrator with over 25 years of corporate support experience in fast-paced business environments. Adapt in mailroom operations, document handling, customer service, and administrative support with a strong knowledge of insurance claims processing and compliance. Skilled in managing high call volumes, facilitating smooth interdepartmental communication, and training new staff. Recognized for adaptability, attention to detail, and maintaining HIPAA/PHI/PII compliance while supporting company operations.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Canon Business Services
07.2016 - 05.2025
- Logged legal demands and insurance claims, organizing documents for legal team review.
- Secured sensitive documents per HIPAA, PHI, and PII standards, protecting customer privacy.
- Updated client records, ensuring data accuracy within systems for workers’ compensation cases.
- Trained new hires on phone systems, mail handling, and compliance protocols to enhance efficiency.
- Resolved customer inquiries, ensuring satisfaction and loyalty.
- Managed high-stress situations professionally while resolving conflicts.
- Built rapport with customers through active listening, improving retention and feedback rates.
- Investigated escalated customer issues swiftly, restoring confidence in service excellence.
Front Desk Receptionist
Pitney Bowes/Novitex /Execla Technologies
09.2003 - 07.2016
- Provided administrative and mailroom support during multiple company transitions for Liberty Mutual.
- Managed high volumes of customer calls, ensuring inquiries were routed efficiently.
- Created positive first impressions by greeting visitors at front desk.
- Maintained organized front office to ensure a welcoming environment.
- Oversaw front desk operations, streamlining guest check-in and check-out.
- Performed data entry and filing for efficient record retrieval.
- Built strong relationships with team members to enhance workplace culture.
- Ensured confidentiality of sensitive customer information according to privacy guidelines.
- Coordinated package deliveries, liaising with vendors on special requests.
- Received orders from vendors and communicated instructions effectively.
Mail Processing Clerk
PBMS
09.1998 - 09.2003
- Process and sort incoming mail using automated sorting equipment and manual methods.
- Maintain accurate records of mail distribution for efficiency and accountability.
- Operate high-speed machinery for various types of mail processing.
- Collaborate with team to optimize workflow and meet daily targets.
- Reduced mail delivery errors by verifying recipient addresses and ensuring accurate routing.
- Maintained clean, organized work environment to enhance processing efficiency.
- Assisted in training new employees on procedures, equipment, and safety guidelines.
- Provided excellent customer service while assisting walk-in clients with mailing needs.
Education
High School Diploma -
Tarpon Springs High School
Tarpon Springs, Florida05.1988
Certificate - Medical Business Administrative
Brewster Technical College
10.1995
Skills
- Administrative Support
- Medical Billing Inquiries
- Proofreading
- Service standard compliance
- Mailroom Operations
- Digital Mail
- Data Entry
- Document Scanning & Filing
- Records Management
- HIPAA, PHI & PII Compliance
- MS Office Suite (Word, Excel, Outlook, PowerPoint)
- Attention to Detail
- Time Management
- Customer Service
- Insurance Claims Processing
- Multi-line Phone Systems, High Volume Calls
- SOP Documentation
- Email Management & Calendar
- Relationship Building
- Effective Communication
- Multitasking
- Critical thinking
- Active listening
Languages
English
Full Professional
Timeline
Customer Service Representative
Canon Business Services
07.2016 - 05.2025
Front Desk Receptionist
Pitney Bowes/Novitex /Execla Technologies
09.2003 - 07.2016
Mail Processing Clerk
PBMS
09.1998 - 09.2003
Certificate - Medical Business Administrative
Brewster Technical College
High School Diploma -
Tarpon Springs High School
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