Hi, I’m
SIMONE RIEGER
Sartell,MN
Summary
Certified Scrum Master with an understanding of Agile Scrum principles and practices. As an experienced leader, I am a dedicated to guiding and supporting teams to deliver high-quality results and achieve business objectives. Proven track record of collaborating with stakeholders to identify and prioritize project requirements, removing impediments, and ensuring transparency and visibility throughout the project lifecycle. My exceptional communication skills, adaptability, and ability to work under pressure make me a valuable asset to any team.
Overview
8
years of professional experience
1
Certification
Work History
U.S Bank
PROJECT MANAGER
08.2022 - Current
Job overview
- Identify plans and resources required to meet project goals and objectives
- Analyze data and resolve any impediments that arise to ensure positive stakeholder results
- Lead product implementation from introduction to completion, including training to stakeholders as needed
- Develop and initiate projects, manage costs, and monitor performance towards projects
- Maintain open communication by presenting regular updates on project status to stakeholders and colleagues
- Report regularly to managers on project budget, progress and technical problems.
U.S. Bank
BRANCH MANAGER
03.2019 - 08.2022
Job overview
- Protected company assets with strategic risk management approaches through consistent compliance review and team training
- Analyzed branch data, created and implemented change procedures to make positive impact needed
- Created successful branch environment through effective conflict resolution and consistent communication on branch goals and success measures
- Met client deadlines by proactively managing individual and team tasks and streamlining processes to ensure required tasks occurred on time and handled any impediments
- Engaged employees through consistent coaching, with positive motivational techniques, such as SMART
U.S. Bank
ASSISTANT BRANCH MANAGER
06.2015 - 03.2019
Job overview
- Trained and developed new team members in alignment with branch service standards and objectives
- Implemented process improvements to increase productivity, results were proven through a 30% increase in credit card sales as well as a 50% increase in customer service scores
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement through consistent 1:1 coaching, spot coaching, and observations with feedback provided
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
US Bank NA
Personal Banker
12.2014 - 06.2015
Job overview
- Promoted financial products by maintaining excellent service offering knowledge
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Processed customer service requests along with updating customer personal information in database
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Maximized revenue through improved sales techniques and branch productivity.
Education
St. Cloud State University
Bachelor of Science
05.2011
Skills
- Time Management
- Leadership
- Organization
- Process Improvement
- Problem Anticipation and Resolution
- Prioritizing and Planning
- Conflict resolution
- Written And Verbal Communication
- Project Management
- Multi-Tasking Skills
- Analytical Skills
- Development Team Trainings
- Team Engagement
- Performance Monitor
- Meeting Participation
Certification
Certified Scrum Master - Scrumalliance.org
Completed March 2023 - 001497412
Timeline
PROJECT MANAGER
U.S Bank
08.2022 - Current
BRANCH MANAGER
U.S. Bank
03.2019 - 08.2022
ASSISTANT BRANCH MANAGER
U.S. Bank
06.2015 - 03.2019
Personal Banker
US Bank NA
12.2014 - 06.2015
St. Cloud State University
Bachelor of Science