Simone Samuels

• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests
• Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
• Contributed to the development of new front desk procedures for increased efficiency and better guest service.
• Created lasting relationships with guests that built loyalty and drove hotel revenue.

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Maintained clean and organized front desk areas to uphold polished company image.

*Resolved customer complaints while prioritizing customer satisfaction and loyalty.

*Provide information to customers regarding Planet Fitness's charge card and loyalty program and help to open and activate new accounts.

*Placed new merchandise on shelves and racks in appealing, organized

arrangements to drive sales.

*Responded to customer needs through competent customer service and prompt problem-solving.

*Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

• Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
• Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Complied with health and safety codes to protect staff and customers.

*Collaborated with primary classroom teacher to develop and implement activities.

*Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.

*Monitored all students on field trips by overseeing various tasks, including roll call and to keep youths safe in public settings.

*Offered permanent position, declined due to school.