Python
Simone Saunders
Administrative Assistant
Des Moines,IA
Summary
I am known for my methodical approach to tasks and proactive attitude, honed through my roles as a Patient Access Representative and Administrative Assistant, where I managed a range of responsibilities from insurance verification to high-volume inbound call handling.
I take pride in my ability to streamline operations and provide exceptional client experiences, consistently delivering excellence in varied tasks and environments. My experience in the coordination of product demonstrations and my knack for enhancing customer experiences have led to measurable increases in product awareness and sales.
As an organized and results-driven individual, I aim to bring my skills to a dynamic team where I can contribute in a meaningful way. I thrive in high-paced environments and am always ready to take the initiative to ensure operational efficiency and quality service.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
New Leaf Wellness
West Des Moines
02.2023 - 05.2023
- Managed over 200 patient records monthly and coordinated appointments, improving clinic efficiency
- Processed daily payments and issued on request invoices for HSA/FSA, ensuring timely revenue collection
- Reduced patient waiting time by efficiently handling patient inquiries and fostering a welcoming clinic environment
Patient Access Representative
Conifer Health Solution
Des Moines
07.2022 - 09.2022
- Maintained 100% accuracy in patient data entry into the scheduling system, improving patient experience
- Assisted an average of 100+ patients weekly with medical history confirmation, insurance verification, and physician referrals, improving customer satisfaction by 20%
- Reduced registration time in emergency department triage by facilitating patient preparations for being seen.
Customer Service Representative
Sykes Enterprises
Des Moines
08.2021 - 11.2021
- Investigated and resolved over 50 customer orders weekly, thereby improving order accuracy by 25%
- Reduced merchandise inquiry resolution time by 15% by assisting customers with their concerns effectively.
Fulfillment Coordinator
National Publishers Services Media
Des Moines
01.2017 - 10.2017
- Processed invoicing for 13 magazine titles using pivot tables, thereby increasing efficiency
- Improved client communication by arranging meetings between clients and service providers
- Reorganized filing system and created templates, reducing document retrieval time.
Cook/Server
Togos / Baskin Robbins
Sacramento
03.2015 - 06.2016
- Managed nightly deposits and reduced cash discrepancies by 15%
- Mentored 10 new employees, improving team performance
- Maintain quality and consistency in service and in meal production standards
- Every Specialist, Crossmark, Anchorage
Demo Event Specialist
Crossmark Sales And Marketing
Anchorage, AK
09.2013 - 10.2014
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Prepared and delivered sleek and professional sales presentations to explain product benefits.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
Education
GED - undefined
Skills
Technical Skillsundefined
Interests
Linux
Ceramics
Finding practical uses for AI tools
Timeline
Administrative Assistant - New Leaf Wellness
02.2023 - 05.2023
Patient Access Representative - Conifer Health Solution
07.2022 - 09.2022
Customer Service Representative - Sykes Enterprises
08.2021 - 11.2021
Fulfillment Coordinator - National Publishers Services Media
01.2017 - 10.2017
Cook/Server - Togos / Baskin Robbins
03.2015 - 06.2016
Demo Event Specialist - Crossmark Sales And Marketing
09.2013 - 10.2014
Des Moines Area Community College - GED,
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