Simone Sharpe
Chesapeake,VA
Summary
Proactive Service Assistant with extensive experience in customer service, front desk operations, and volunteer coordination. Skilled in resolving client inquiries, managing multiple priorities, and enhancing customer satisfaction. Brings a strong attention to detail, effective problem-solving abilities, and a commitment to creating a professional atmosphere.
Overview
2
2
years of professional experience
Work History
Service Assistant
Longhorn Steakhouse
2024.02 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Delivered entrees and platters of food to patrons in support of wait staff.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
- Contributed to significant increase in repeat business by providing exceptional service consistently.
Teen Volunteer
City Of Chesapeake
2022.07 - Current
- Enhanced community engagement by organizing and participating in local events.
- Increased cultural awareness through participation in multicultural events and activities within the community.
- Strengthened interpersonal abilities through active listening, empathy, and understanding when working closely with others in need of assistance or guidance during difficult situations.
- Bolstered organizational reputation through consistent demonstration of professionalism, reliability, and dedication throughout volunteer tenure.
- Promoted environmental awareness by participating in clean-up initiatives and recycling programs.
- Utilized problem-solving skills to address challenges that arose during volunteer assignments effectively.
- Demonstrated leadership abilities by taking charge of specific projects or tasks when needed.
Front Desk Assistant
Elements of Health
2023.03 - 2024.01
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
No Degree - General Studies
Western Branch High School
1968 Bruin Pl06.2025
Skills
- Flexibility
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Microsoft Office
- Food Service
- Scheduling appointments
- Clear Communication
Timeline
Service Assistant
Longhorn Steakhouse
2024.02 - Current
Front Desk Assistant
Elements of Health
2023.03 - 2024.01
Teen Volunteer
City Of Chesapeake
2022.07 - Current
No Degree - General Studies
Western Branch High School
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