Simone Stewart
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Mediplex Pharmacy
04.2021 - 11.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Assistant
Dynamic Sales Solutions
07.2019 - 12.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
Little Toyko Restaurant
01.2016 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Balaclava High School
Jamaica07.2011
Skills
- Complaint Resolution
- Account Updating
- Scheduling
- Active Listening
- Conflict Resolution
- Critical Thinking
- Problem-Solving Abilities
- Order Processing
- Customer Service
- Computer Proficiency
- Problem Resolution
- Documentation
- Product Promotion
- Research
- Office Equipment Proficiency
- Microsoft Excel
- Payment Processing
- Sales Expertise
- Order Fulfillment
- Staff Training
- Complaint Handling
- Product and Service Solutions
- International Sales Support
- Retail Store Support
- Product Knowledge
Timeline
Customer Service Representative
Mediplex Pharmacy
04.2021 - 11.2023
Sales Assistant
Dynamic Sales Solutions
07.2019 - 12.2020
Cashier
Little Toyko Restaurant
01.2016 - 12.2019
High School Diploma -
Balaclava High School
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