Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Simone Stover

Lexington Park,MD

Summary

Resourceful Transportation Supervisor, known for high productivity and efficient task completion. Skilled in coordinating large teams, optimizing workflow processes, and implementing safety protocols to ensure smooth operations. Excel in communication, problem-solving, and decision-making, ensuring operational excellence and team cohesion in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Special Education Transportation Supervisor

Charles County Public Schools
LaPlata, MD
01.2022 - Current
  • Supervises the operations of assigned bus contractors, bus drivers, and attendants.
  • Utilizes Department Automated Routing and Scheduling System to improve bus operations by establishing bus routes, locating bus stops, balancing student loads, and adding new County Roads Network to the system.
  • Assists the Director of Transportation in providing a safe, economic, and efficient transportation system, and performing all related duties as required by the Director.
  • Organize and prioritize multiple tasks and deadlines while maintaining high levels of confidentiality and discretion.
  • Coordinates with assigned school principals and their designees in supervising school-based bus operations and issues.
  • Serve as a liaison between the Chief Operating Officer, Director of Transportation, and internal/external stakeholders, ensuring smooth communication and operations.
  • Establishes and monitors bus stops for safety.
  • Follows or rides on buses for evaluation purposes, responds to and investigates school bus accidents, inspects buses through random and scheduled bus inspections.
  • Relays findings and accepts direction via two-way mobile communication.
  • Responds to parent inquiries regarding bus operations and student discipline by investigating bus stops, driver performance, and student behavior.
  • Draft, proofread, and prepare reports, presentations, and correspondence for the Director of Transportation's review.
  • Assists the Director in the investigation of road conditions in an assigned area during adverse weather conditions and makes recommendations pertaining to closing, delayed openings, or early dismissal of schools.
  • Performs related work as required or assigned by the Department Director in a professional and timely manner.
  • Coordinated daily transportation operations, including scheduling and routing of drivers.
  • Monitored driver performance and provided feedback to ensure compliance with safety regulations.
  • Ensured fleet vehicles were properly maintained in accordance with manufacturer's specifications.
  • Conducted regular inspections of vehicles to check their condition and identify any issues requiring repair or replacement.
  • Assessed route optimization opportunities that could improve overall efficiency across the organization.
  • Investigated accidents involving company-owned vehicles to determine causes and possible corrective actions.

Program Coordinator

Falcon Transportation
Lanham, MD
07.2020 - 01.2022
  • Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
  • Identified areas where improvements can be made in order to increase efficiency or effectiveness.
  • Led team meetings to communicate updates, gather feedback, and align on goals.
  • Recorded all staff and students' temperatures to collect data, to create, and maintain accurate contact tracing spreadsheets.
  • Routed and assigned students to various stops based on their home address.
  • Advised and assisted drivers in resolving routine service problems and emergency situations while in service.
  • Substituted as a driver and a bus attendant, as needed, to ensure route coverage.
  • Communicated route changes to students, parents, campus administrators, and drivers as quickly as possible.
  • Trained and supervised bus drivers and attendants on a daily Hybrid Learning route.
  • Modified routes as needed to ensure proper social distancing during transportation to and from school.
  • Lead monthly staff meetings to keep drivers and bus attendants in compliance with their current Charter School contract.

Camp Manager

Charles County Parks and Recreation
Waldorf, MD
06.2021 - 08.2021
  • Supervised daily check-in and check-out procedures.
  • Organized daily activities, including sports, arts and crafts, hikes, swimming, team building exercises and special events.
  • Ensured that all equipment was properly stored away after each activity session ended.
  • Completed weekly Fire Drill Logs and Medication Administration Logs.
  • Coordinated all field trips and made necessary changes in the event of inclement or extreme weather.
  • Documented and followed all accident and/or incident policies and protocols while using quick thinking skills during chaotic times.

Charter Bus Dispatcher

Adventure Tours
Accokeek, MD
02.2020 - 06.2020
  • Assigned drivers to appropriate routes based on customer needs.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Received and dispatched calls for emergency services.
  • Updated records of driver locations, delays, and cancellations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Maintained vehicle inspection information.
  • Participated in team meetings discussing changes in procedures or processes.
  • Inventoried and accepted delivery of office supplies.
  • Ordered supplies or equipment to issue to personnel.
  • Clerical duties and administrative duties, as needed.

Dispatch Supervisor

Rome Charters Transportation
Fort Washington, MD
08.2019 - 02.2020
  • Ensured that daily dispatch operations ran smoothly and efficiently.
  • Scheduled, assigned, and monitored the work of dispatchers.
  • Established strong working relationships with external vendors to facilitate efficient delivery operations.
  • Operated and maintained telephone communications and GPS navigation equipment between bus drivers and transportation.
  • Advised and assisted drivers in resolving routine service problems, emergency situations while on duty, and en route.
  • Responded quickly to emergency situations involving dispatched vehicles or personnel.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Maintained spreadsheets for bus routes for daily movement and changes in student transportation.

Customer Service Representative, Courier Dispatcher

Flash Delivery Service
Lanham, MD
08.2018 - 09.2019
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintain customer accounts by processing monthly, bi-weekly, and weekly credit card payments.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Trained new drivers on company policies and procedures, including the ONFLEET Delivery App.
  • Assisted 30 drivers with locating addresses, packages, and various government offices.
  • Routed and assigned jobs to drivers based on their location in the DC Metropolitan and surrounding areas.

Dispatch Supervisor

MBI Logistics LLC
Washington, DC
06.2015 - 08.2018
  • Assisted the director with the pre-screening process of potential new hires and negotiated contracts.
  • Implemented policies and procedures to drivers on vehicle safety, wheelchair securement, and accident protocol.
  • Produced daily routing and manifest for drivers.
  • Monitored dispatcher and driver behavior to ensure professionalism.
  • Maintained the required credentialing of vehicles and drivers required by MTM, OSSE-DOT, and Access 2 Care contract.
  • Submitted invoices to various contractors for completed trips.
  • Assisted 20 drivers with transporting clients to and from locations in a safe and professional manner.
  • Communicate with Medical Transportation Management to schedule, accommodate, no-show, and turn-back trips.
  • Relayed work orders, messages or information using telephones or two-way radios.

Paratransit Driver

Transdev Transportation (Metro Access)
Hyattsville, MD
01.2015 - 06.2015
  • Transported passengers with physical and mental disabilities in a safe and timely manner.
  • Ensured proper operation of vehicle before each trip, including safety checks.
  • Assisted passengers with entering and exiting the vehicle as needed.
  • Communicated with dispatch personnel regarding pick-up times and locations for assigned routes.
  • Reported mechanical issues or incidents immediately to supervisor or dispatcher.
  • Familiarized self with area roads and landmarks to ensure efficient navigation during trips.
  • Followed policies and procedures to safely operate wheelchair lift and floor securements to avoid potential accidents.

Dispatcher/Administrative Support

LaserShip
Laurel, MD
07.2014 - 12.2014
  • Assisted drivers with locating customer’s home using Galileo, Google Maps, and Bing search engines daily
  • Answered phone calls in customer service call center to assist customers with special requests
  • Maintained and updated customer and/or delivery complaint tickets through company portal system

Dispatcher/Administrative Support

Battle’s Transportation
Washington, D.C.
11.2013 - 07.2014
  • Assigned drivers to appropriate routes based on customer needs.
  • Answered phone calls in order to assist members with locating their designated transportation.
  • Updated records of driver locations, delays, and cancellations.
  • Received and dispatched calls for emergency services.
  • Maintaining the required credentialing of vehicles and drivers through MTM, OSSE-DOT, and Access on Time contracts.
  • Resolved customer complaints related to service issues or delays.

Paratransit Dispatcher

MV Transportation (Metro Access)
Hyattsville, MD
10.2012 - 10.2013
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Answered phone calls from Metro Access customers requesting to book, cancel, and modify reservations.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Participated in team meetings discussing changes in procedures or processes.

Education

Associate of Arts - Interior Design Major

Art Institute of Washington
Arlington, VA
05.2014

Medical Billing & Coding - Office Management

MedTech College (Sanz College)
Washington, DC
11.2008

High School Diploma - General Studies

Oakland Mills High School
Columbia, MD
05.2006

Skills

  • Routing
  • Logical reasoning
  • Schedule development
  • Coordination
  • Compliance standards
  • Scheduling
  • Managing schedules
  • Dispatch operations
  • Coordinating schedules
  • Inspecting vehicles
  • Road safety

References

References available upon request.

Timeline

Special Education Transportation Supervisor

Charles County Public Schools
01.2022 - Current

Camp Manager

Charles County Parks and Recreation
06.2021 - 08.2021

Program Coordinator

Falcon Transportation
07.2020 - 01.2022

Charter Bus Dispatcher

Adventure Tours
02.2020 - 06.2020

Dispatch Supervisor

Rome Charters Transportation
08.2019 - 02.2020

Customer Service Representative, Courier Dispatcher

Flash Delivery Service
08.2018 - 09.2019

Dispatch Supervisor

MBI Logistics LLC
06.2015 - 08.2018

Paratransit Driver

Transdev Transportation (Metro Access)
01.2015 - 06.2015

Dispatcher/Administrative Support

LaserShip
07.2014 - 12.2014

Dispatcher/Administrative Support

Battle’s Transportation
11.2013 - 07.2014

Paratransit Dispatcher

MV Transportation (Metro Access)
10.2012 - 10.2013

Associate of Arts - Interior Design Major

Art Institute of Washington

Medical Billing & Coding - Office Management

MedTech College (Sanz College)

High School Diploma - General Studies

Oakland Mills High School

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Simone Stover