Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Simone Swain

Mount Morris,MI

Summary

Dynamic 1st Assistant Manager at Culver's Restaurant with a proven track record in operational efficiency and staff training. Enhanced team performance through strategic scheduling and effective problem-solving, resulting in improved customer satisfaction. Skilled in fostering collaboration and motivating teams to achieve goals while ensuring compliance with health regulations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

1st Assistant Manager

Culver's Restaurant
07.2022 - Current
  • Supervised daily restaurant operations to ensure high-quality customer service and satisfaction.
  • Trained and mentored new staff on operational procedures and company policies.
  • Coordinated inventory management, optimizing stock levels to minimize waste and enhance efficiency.
  • Implemented training programs that improved team performance and service delivery consistency.
  • Monitored food safety standards, ensuring compliance with health regulations and company protocols.
  • Scheduled over 60 team members to align workforce availability with peak business hours.
  • Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
  • Streamlined operational processes, reducing errors and improving overall efficiency.
  • Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
  • Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
  • Improved team productivity by implementing efficient staff scheduling and task delegation.
  • Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Resolved customer complaints effectively, enhancing guest satisfaction and loyalty initiatives.

Education

High School Diploma -

Atherton Jr/Sr High School
Burton, MI
06-2022

Skills

  • Operational efficiency
  • Staff training and development
  • Goal setting and achievement
  • Sales strategies
  • Staff scheduling
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Team leadership
  • Team motivation
  • Strategic thinking

Accomplishments

Our store became #2 in the entire Country. We received the hospitality award and attended the Culver's Reunion in Texas to accept our awards.

Certification

ServSafe

Timeline

1st Assistant Manager

Culver's Restaurant
07.2022 - Current

High School Diploma -

Atherton Jr/Sr High School

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