Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Simone Tolbert

Kansas City,KS

Summary

Dynamic Office Manager with a proven track record at Fogo De Chao, excelling in customer relations and office administration. Leveraged organizational skills and analytical thinking to enhance operational efficiency and client satisfaction. Achieved notable improvements in process management, demonstrating a keen ability to address and resolve customer concerns, fostering a positive brand image.

Overview

6
6
years of professional experience

Work History

Office Manager

Fogo De Chao
11.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Handled accounts receivable and accounts payable on a continuous and as needed basis

Assistant General Manager

Chilis's Bar And Grill
03.2018 - 05.2019
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Education

Associates - Political Science

University of Missouri-Kansas City
Kansas City, MO

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Customer Relations
  • Problem resolution
  • Analytical thinking

Timeline

Office Manager

Fogo De Chao
11.2021 - Current

Assistant General Manager

Chilis's Bar And Grill
03.2018 - 05.2019

Associates - Political Science

University of Missouri-Kansas City

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Simone Tolbert