Simone WATSON
Jonesboro,GA
Summary
Honest, Goal driven team player with great communication, multitasking skills, and a track record of proven operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Order Puller
S&S Activewear
McDonough, US
07.2024 - 01.2025
- Meticulously and expeditiously, pulled orders from shelves via Powered Industrial Truck, or pack mule.
- Organized goods, operated warehouse equipment with caution, and according to manufacturer instructions to reduce the risk of accidents and malfunctions.
- Inspected products for defects prior to shipping them out.
- Verified item counts against pick lists and reported discrepancies to supervisor.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Reported any damaged or defective items found during order picking process.
Order Picker/Forklift Operator
Amazon Warehouse
Union City, US
10.2023 - 05.2024
- Carefully selected case orders and products from shelves and pallets for customer orders.
- Performed daily inspections of the Cherry Picker before use, ensuring that all safety protocols were followed.
- Operated cherry picker forklift, and pallet jack to transport heavy loads.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Unloaded incoming items from semi-trucks and transported materials to the staging area.
- Counted, documented, and scanned in new inventory using an RF scanner.
- Transported offloaded inventory to proper storage area in warehouse.
- Loaded and unloaded items from shelves and racks using the Cherry Picker.
E-commerce Fulfillment Specialist
DHL Supply Chain (ASOS South Fulton)
Atlanta, US
01.2021 - 10.2023
- Received inbound freight
- Categorized incoming orders, organized deliveries, and transferred packages to other departments
- Inspected items for quality and deterioration
- Researched and successfully resolved issues with consumer shipments
- Issued refunds and credits to consumer accounts
- Compared shipping orders and invoices to the contents received to ensure accuracy
- Improved inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents to documentation
- Prepared materials for shipment by packing, securing, and labeling them
Technical Support Lead
Wipro
Atlanta, US
06.2017 - 11.2020
- Assisted end users with troubleshooting hardware, software, and network-related issues remotely, using various tools and technologies.
- Researched, documented, and assisted home delivery customers with data connectivity issues, including troubleshooting and hardware rebooting.
- Responded to employee requests for assistance and guided them through basic troubleshooting tasks.
- Responded to 150 individual escalated tickets to provide assistance and electronic end-user support every week.
- Kept customers updated on the status of issue resolution and provided updated estimated resolution times.
- Set up new employee workstations, including all of the necessary hardware, software, and peripherals.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Patient Care Advocate
Accredo Specialty Pharmacy
Orlando, US
11.2009 - 05.2016
- Inbound specialty pharmacy and PBM call center.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Collected patient demographics and created new patient profiles.
- Assisted patients with mail-order prescription benefit coverage.
- Submitted test claims and prior authorization claims; advised customers of anticipated prescription costs.
- Processed prescription orders, completed major medical insurance verifications, and authorizations to ensure coverage of services.
- Communicated financial obligations to patients and collected fees at time of service.
- Accessed assistance programs and set up correct payment strategies based on patient needs.
- Tracked, shipped medication online.
- Escalated pending orders for a fast response and same-day delivery.
Sales Associate/Head Cashier
Body Central
Ocoee, FL
04.2006 - 08.2010
- Provided personalized service to build relationships with customers.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Assessed customer needs to provide assistance and information on product features.
- Operated register, handled cash and processed credit card transactions.
- Entered price changes by referring to price sheets and current promotions.
- Collected consumer payments by accepting cash, gift cards, or credit cards
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Associate's degree -
Southern Crescent Technical College
02.2025
High school diploma or GED -
Apopka High School
Orlando, FL05.2007
Skills
- Microsoft Word
- Work Planning and Prioritization
- Staff education and training
- Problem-solving
- Call center operations
- Deadline management
- Phone etiquette
- Forklift operation
- Supply Chain
- Quality control
- Complaint resolution
Certification
- Nail Technician
- Forklift Certification
Timeline
Order Puller
S&S Activewear
07.2024 - 01.2025
Order Picker/Forklift Operator
Amazon Warehouse
10.2023 - 05.2024
E-commerce Fulfillment Specialist
DHL Supply Chain (ASOS South Fulton)
01.2021 - 10.2023
Technical Support Lead
Wipro
06.2017 - 11.2020
Patient Care Advocate
Accredo Specialty Pharmacy
11.2009 - 05.2016
Sales Associate/Head Cashier
Body Central
04.2006 - 08.2010
Associate's degree -
Southern Crescent Technical College
High school diploma or GED -
Apopka High School
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