SIMONE WHITE

Work History

She She Beauty Lounge

Fort Collins, CO

11.2018 - Current

Maintained master appointment calendar covering all customer visits, employee schedules and special events.
Responded to customer requests and concerns about gel application and nail art designs.
Communicated effectively with management concerning important customer issues.
Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
Provided training and mentoring to new staff to maximize performance.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Demonstrated respect, friendliness and willingness to help wherever needed.
Welcomed new arrivals pleasantly and confirmed reservations and identification.
Educated clients on at-home methods and best products for them.

Vixen Lash And Nail Bar

Fort Collins, CO

11.2017 - 11.2018

Promoted upsell products to clients, leading to average 20% revenue increase per session.
Cultivated relaxing, comfortable environment for salon services to enhance client experiences.
Sought professional training and applied newest methods of eyelash extension application.
Educated clients on appropriate care of new eyelashes.
Sanitized and sterilized equipment as required by law and company policy.
Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Recorded notes for future reference, including customer preferences and services delivered.

RSA Marshal Mounties Group

Mount Pritchard, Australia, Australia

06.2016 - 01.2017

Experienced customer service representative with excellent communication and sales skills.
Cash flow management Credit card processing Positive and friendly People-oriented Retail merchandising experience Creative problem solver Exceptional communication skills Quick learner Training development aptitude Proficient in cash management, Operated a cash register for cash, check and credit card transactions with 99% accuracy.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Stocked and replenished merchandise according to store merchandising layouts.
Handled all customer relations issues in a gracious manner and in accordance with company policies.

Hair Dresser Great Clips

Fort Collins, United States, United States

10.2010 - 05.2013

Managed Schedules and Staffing Provided excellent customer service Understood current fashion trends in hair Handled money and banking.
Cleaned, maintained and sterilized tools.
Advised customers on proper treatment of dry and damaged hair.
Sold and promoted hair care products and cosmetics.
Cut, colored and styled clients' hair with precision and expertise.

01.2008 - 01.2009

Bare Essentials – Fort Collins Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Accurately documented, researched and resolved customer service issues.
Provided incentive to increase productivity by offering employees awards for best customer service.
Managed high call volume with tact and professionalism.
Defused volatile customer situations calmly and courteously.

01.2007 - 01.2008

Jax farm and Ranch – Fort Collins Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided an elevated customer experience to generate a loyal clientèle.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.

JCPenney

Fort Collins, United States, United States

01.2005 - 01.2007

Built long-term customer relationships and advised customers on purchases and promotions.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.