Simone White
BALTIMORE,MD
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Health Advocate II
Medstar Health Union Memorial
02.2025 - Current
- Delivered services according to established advocacy and case management protocols and maintained accurate, legible and current documentation.
- Implemented outreach strategies to engage clients in community-based services.
- Developed family service plan and intervention strategies for clients and families served by program.
- Conducted home visits to assess needs of families and offer services in collaboration with public health nurses and other service providers.
- Facilitated and advocated for client access to services for education, housing, health care, legal and counseling assistance.
- Liaised with supervisor for consultation and evaluation of family service plans.\
Direct Support Professional Caregiver
The Arc Of Baltimore
06.2021 - 01.2025
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Support Planner - Case Management
The Coordinator Center
02.2024 - 12.2024
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored program performance and outcomes for successful delivery of services.
Community Health Worker - Case Management
Maryland Physicians Care
10.2022 - 07.2024
- Helped vulnerable individuals navigate complex healthcare system.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Addressed patient concerns and provided support to vulnerable demographics.
- Collaborated with external organizations to coordinate health and social services.
- Monitored and documented participants' progress toward individualized health goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Advocated for social and community service programs to increase awareness and funding.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Performed event coordination for larger parties and gatherings.
- Established working relationships with clients by organizing various events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Developed and distributed event surveys to gather feedback and assess event success.
Lay Patient Navigator - Case Management
MedStar Health Good Samaritan Hospital
02.2022 - 10.2022
- Promote patient satisfaction and quality of care by facilitating communication between the patients' family
- Organized patient schedules and assisted in planning transportation and payments
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient
- Assisted patients in scheduling doctor and healthcare appointments
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Implemented strategies to increase public awareness of social and community service programs.
- Conducted community workshops to promote different programs and educate public on available services.
- Utilized grant writing skills to secure additional program funding.
Lead System Navigator - Case Management
Medstar Health
04.2021 - 02.2022
- Act as a patient advocate and a guide while coordinating medical appointments with different specialties
- Maintain appropriate documentation of patients contact information, referrals, insurance and services provided
- Followed document protocols to safeguard confidentiality of patient records
- Assisted patients in scheduling doctor and healthcare appointments
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Helped address client complaints through timely corrective actions and appropriate referrals
- Facilitated communication between patients and various departments and staff.
Access Specialist
Medstar Health Urgent Care
08.2020 - 04.2021
- Maintain scheduling protocol knowledge base and designated skill set in order to meet established goals
- Responsible for over 175 inbound calls daily
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Randallstown High School
Randallstown, MDHuman Services
Colorado Technical University
Colorado Springs, COSkills
- Community Resources
- Supervise and Support
- Organization and Time Management
- Strategic planning
- Coaching and mentoring
- Planning and Coordination
- Database Management
- Active member engagement
Certification
- Certified Community Health Worker
- Nonprofit Management
- DCA - Direct Care Aide
- First aide
- CPR
Timeline
Community Health Advocate II
Medstar Health Union Memorial
02.2025 - Current
Support Planner - Case Management
The Coordinator Center
02.2024 - 12.2024
Community Health Worker - Case Management
Maryland Physicians Care
10.2022 - 07.2024
Lay Patient Navigator - Case Management
MedStar Health Good Samaritan Hospital
02.2022 - 10.2022
Direct Support Professional Caregiver
The Arc Of Baltimore
06.2021 - 01.2025
Lead System Navigator - Case Management
Medstar Health
04.2021 - 02.2022
Access Specialist
Medstar Health Urgent Care
08.2020 - 04.2021
High School Diploma -
Randallstown High School
Human Services
Colorado Technical University