SIMONE WILSON

Served as liaison between hospital and ambulance service, facilitating seamless patient transports.

Managed transport operations by prioritizing care needs and liaising with hospital staff and dispatch center.

Conducted floor rounds to prepare patients for discharge and subsequent transport.

Resolved issues proactively to enhance both patient care quality and hospital workflow efficiency.

• Responsible for performing general clerical duties to record and maintain customer accounts.
• Open, extract, and process remittance payments for customers.
• Maintain customer confidentiality.
• Compile reports according to standard operating procedures.
• Able to identify and solve problems exercising good judgement as issues arise.
• Relay deposit information by phone/mail to ensure account needs are met.
• Perform daily functions in a timely manner without jeopardizing quality and accuracy.

• Directed and controlled the flow of traffic to ensure the safety of pedestrians crossing at intersections.
• Performed special traffic control assignments at parades and special events to assist in crowd control and to ensure the safe crossing of pedestrians and efficient vehicle flow.
• Issued traffic citations for violations of the City's traffic laws.
• Prepared reports to document accidents or atypical incidents occurring during assigned shift.
• Assisted disabled and elderly pedestrians across intersections as required.
• Answered inquiries and gives geographic directions to the public.
• Set up and retrieves traffic cones and barricades for traffic and crowd control.

• Performed general stock & inventory duties including tracking, pricing, merchandising, organization of sales floor and stock room, display set-up and item retrieval.
• Handled various accounting transactions.
• Maintained friendly and professional customer service interactions.
• Provided customer satisfaction.
• Utilized cost saving techniques for customers.
• Connected and disconnected service for customers.
• Demonstrated proficiency in the technical troubleshooting of all product lines.

• Helped customers select products that best fit their personal needs.
• Opened and closed the store, which included counting cash drawers and making cash deposits.
• Offered exceptional customer service to differentiate and promote the company brand.
• Maintained visually appealing and effective displays for the entire store.
• Answered and addressed any customer issues or complaints.