Erica Godinez
Spokane Valley,WA
Summary
Seeking to challenge myself with new opportunities and create a lasting impact on the communication channels between management and employees utilizing experience in critical thinking and developing scalable and easy-to-implement solutions. Individual who can understand day-to-day issues faced by management and employees. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture—documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings
Overview
9
9
years of professional experience
Work History
Operations Order Specialist
US Foods
02.2019 - Current
- This is the place for a summary of your key responsibilities and accomplishments
- Operate Scales
- Process works orders
- Recorded shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or record-keeping purposes
- Handled all outbound and inbound shipping daily and worked closely with receiving for accurate receipt of goods
- Required to work within tight deadlines to complete work orders
- Excellent communication skills to put our customers first and add value in building teamwork with fellow associates
- The ability to have completed projects/tasks within the allowed time frame.
- Developed expertise in various order management systems, quickly adapting to new software as needed to maintain optimal efficiency.
- Operated pallet jacks, forklifts and other equipment regularly.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Custom Meat Cutter
US Foods
01.2023 - Current
- The Meat Cutter cuts, trims, and prepares meat for sale to customers
- Cuts, trims, and prepares meat for sale to customers
- Receives and fulfills custom orders
- Packages and displays of meat
- Label meat to indicate cut, grade, preparation date, best-by date, and other relevant information
- Maintains the sharpness, cleanliness, and sterilization of knives and tools
- Ensures preparation areas are kept clean
- Closely follows all safety and sanitation procedures
- Answers questions regarding types, cuts, and suggested preparation of meats
- Performs other related duties as assigned.
Meat Packer
US Foods
06.2021 - 01.2023
- The meatpacker is responsible for inspecting, weighing, cleaning, wrapping, and packaging all meat products
- Receive products for butchering, removing bones, ligaments, and fatty tissues, and preparing various cuts of meat in preparation for packaging
- Utilize both industrial-grade cutters and slicers as well as knives and other manual devices in preparing meats of different cuts and textures, all while observing safety requirements
- Review daily work orders for select criteria such as cut, weight, and fat content, and develop workflow based on those requirements
- Prepare specialty items, such as links or ground meats, per customer specifications
- Thoroughly inspect and clean all cuts of meat according to federal regulations and local health department standards before packaging
- Convey all prepped items to the packaging area and utilize wrapping and packaging equipment to prepare items for pickup and/or delivery
- Coordinate with the packaging supervisor at the end of each shift to ensure that all designated orders have been completed and items designated for shipment have either been stored or received
- Work with facility mechanical staff to ensure that all storage areas are functioning according to regulations and maintaining safe internal temperatures.
Customer Service Representative
California Marketing Group
11.2017 - 11.2018
- Served customers by providing product and service information and resolving product and service problems
- Used VICI dial software to make outbound calls to renew subscriptions
- Recruited new subscribers using learned techniques to establish new clientele
- Provided consistent and precise customer service ensuring customer satisfaction
- Worked in a timed and pressured environment, adhering to company policies to meet quota demands
- Verified client information and updated the data base resulting in correctly documented files.
Front End Manager
Grandview Market
01.2015 - 10.2017
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Promoted from cashier to front end manager within six months, demonstrating rapid growth in leadership abilities and operational knowledge.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Prepared weekly employee work schedules to meet operational needs.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Created employee schedules to align coverage with forecasted demands.
Education
Bachelors in Applied Management, Accounting Course, Quickbooks Course, Marketing Course, Organizational Communication Course, Project Management Course -
Spokane Falls Community College
Spokane, WA06.2025
Associate in Applied Science Business, Human Relations in Business course, Principles of Management course, Microsoft/Excel course, English Composition Course -
Spokane Community College
Spokane, WA07.2023
Skills
- Communication skills
- Decision-making skills
- Training and developmental skills
- Empathic skills
- Finance skills
- Organizational skills
- Business management skills
- Leadership skills
- Strategic thinking skills
- Technical Skills
- Multitasking skills
- Bilingual
- Problem-solving skills
- Conflict resolution skills
- Delegation skills
- Sanitation Procedures
- Temperature Monitoring
- Critical Control Points
- Packaging and labeling knowledge
- HACCP Training
- Sanitation Inspection
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Custom Meat Cutter
US Foods
01.2023 - Current
Meat Packer
US Foods
06.2021 - 01.2023
Operations Order Specialist
US Foods
02.2019 - Current
Customer Service Representative
California Marketing Group
11.2017 - 11.2018
Front End Manager
Grandview Market
01.2015 - 10.2017
Bachelors in Applied Management, Accounting Course, Quickbooks Course, Marketing Course, Organizational Communication Course, Project Management Course -
Spokane Falls Community College
Associate in Applied Science Business, Human Relations in Business course, Principles of Management course, Microsoft/Excel course, English Composition Course -
Spokane Community College
Similar Profiles
Aleni NuualiitiaAleni Nuualiitia
Territory Manager at US FoodsTerritory Manager at US Foods
Mario WalkerMario Walker
Warehouse Forklift Operator at US FoodsWarehouse Forklift Operator at US Foods
Manuel GarciaManuel Garcia
Warehouse Worker at US FoodsWarehouse Worker at US Foods
Alanna Cellan-WalkerAlanna Cellan-Walker
Sales/Financial Analyst at US FoodsSales/Financial Analyst at US Foods
Kirill OchkurKirill Ochkur
Accounting Bookkeeper Volunteer at Specialty Truck RepairAccounting Bookkeeper Volunteer at Specialty Truck Repair