SIMONE YATES
Goodyear,AZ
Summary
Transforming talent management professional with 14 years of multifaceted experience in program and recruitment management driving impactful results across diverse industries.
Expertise in strategic planning and employee training enhances operational efficiency and fosters strong candidate experiences. A robust background in leadership, with the ability to cultivate cohesive teams and streamline recruitment processes. Committed to advancing educational services leveraging proven skills and elevate organizational effectiveness and workforce development
Overview
15
15
years of professional experience
Work History
Senior Program Manager
Sunburst Workforce Advisors
04.2025 - Current
- Leading cross-functional teams in educational services to execute strategic initiatives and optimize program delivery.
- Collaborating with executive leadership to define program objectives for school districts and aligning them with business strategy.
- Developing and implementing operational frameworks for new schools districts across the West Region, enhancing project efficiency and stakeholder engagement.
- Managing multiple high-impact projects simultaneously, ensuring alignment with organizational goals and timelines.
- Analyzing program performance metrics to inform strategic decision-making and resource allocation.
- Mentoring program managers, providing guidance on best practices and project management methodologies in the educational sector.
- Streamlining communication between the district and vendors, improving collaboration and reducing project turnaround times.
Program Manager
Sunburst Workforce Advisors
08.2023 - 04.2025
- Provided leadership, support, guidance and direction to employees within the Program Management Operational Team.
- Participated in implementations as necessary and oversees the contingent labor onboarding process in four school districts. Developed and executed quarterly business reviews at the necessary frequency for any assigned clients within the district.
- Maintained the service satisfaction levels of our clients customers with an appropriate level of collaboration from the team.
- Ensured accurate and timely billing processes are followed by clients and suppliers.
Senior Recruiter, Lead CFR
Manpower, RPO Talent Solutions, Ricoh
08.2022 - 06.2023
- Developed and implemented innovative sourcing strategies to attract top talent.
- Led full-cycle recruitment processes for diverse roles across multiple departments.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Conducted in-depth interviews, assessing candidate fit for organizational culture and values.
Global Talent Acquisition Sr. Recruiter
Manpower, RPO Talent Solutions, Wolters Kluwer
03.2021 - 08.2022
- High volume recruiting / corporate agency recruiting
- Meeting and exceeding weekly phone screens, links sent out for hire, and verbal offers
- Advisor / Consultant to hiring managers, onboarding, training
- Working with support team to complete onboarding and background investigations
- Highly proficient in ATS – currently working in Workday
- Led recruitment strategies to attract top talent across various business units.
- Developed and implemented streamlined hiring processes, enhancing candidate experience and efficiency.
- Managing over 30 requisitions in Finance, Accounting, Healthcare, Corporate, Legal, Regulatory, & Tax Accounting
- 10 + hires per month.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
Talent Acquisition Virtual Senior Recruiter
Manpower, RPO Talent Solutions, Intuit
07.2020 - 02.2021
- High volume recruiting for, positions, QuickBooks Live (CPA’s, EA’s, & JD’s) (Associate Bookkeepers, Senior Associates & Pro Advisors)
- Managing several ATS/Databases to track candidates, offers, positions
- Hired over 20 people per month, to include attrition
- Administered assessments to candidates
- Verified licenses for Tax Experts.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Talent Acquisition Program Manager
Milwaukee Center For Independence
05.2019 - 09.2020
- Managed program specific recruiting plans, partnered with leadership to identify current and future hiring needs, challenges, and action plans; and develop strategies to source, attract, select and onboard the best candidates
- Managed a team five, three recruiters and two Talent Acquisition Assistants
- Oversaw all internal operations in recruiting for Pediatric Skilled Nursing, Whole Health Clinical Group, Birth to Three, LIFE Services & Brain Health
- Conducted 1:1’s with staff to ensure quality assurance, performance check-ins, review monthly metrics, and review monthly goals
- Executed strategies to improve hiring processes, build capabilities in data-driven decision making, talent forecasting, sourcing techniques, and selection best practices
- Implemented talent acquisition programs to best address immediate and future business needs; execute sourcing initiatives to build a proactive pipeline of high caliber, diverse, and well-qualified talent, and identify most qualified candidates through the various screen and assessment methodologies
- Developed relationships and partner with Leadership and Hiring Managers to understand current and future hiring needs (workforce planning)
- Identified and implemented sourcing and recruitment solutions that address the talent needs and contribute to the long-range growth of the talent pipeline
- Nurtured organization’s strategic alliances and partnerships and represent the organization to the public and key stakeholders in the areas of: Performance Management, Employee Engagement, Diversity & Inclusion, Employee Resource Groups and Succession Planning
- Developed and maintain marketing, information packets, job descriptions using technology and social media as appropriate
- Provided key metrics related to recruiting efforts like average time to fill, the average cost per hire, post to offer, offer to close, hires per month, and manager response time, candidate experience
- Leverage recruiting statistics/data dashboard to develop actionable insights.
Independent Recruiter
Refik
10.2018 - 03.2019
- Full Cycle Recruiting, work on applicant tracking systems to send information over to account managers for review
- Shortlisting candidates, issuing offer letter, and verification of education/previous employers
- Onboarding, creating job descriptions, job requisitions from hiring managers, advertising on job boards & social media, sourcing candidates
- Screening and interviewing candidates, interview preparation, and negotiating offers for new hires to potentially start.
Client Services Supervisor / Recruiting
Copesan Services Incorporated
02.2017 - 09.2018
- Recruited, onboarded, and trained call center representatives to deliver high standard customer service
- Conducted performance reviews and reviewed performance management with representatives
- Trained and coached call center representatives on interpersonal skills – active listening, negotiating, and influencing to improve employee effectiveness on the job
- Developed and set objectives for day-to-day operations in a high-volume call center
- Assigned and delegated work tasks to call center agents according to their specialty and current customer demand
- Developed customer interaction/call handling procedures and policies
- Assisted in completing an employee handbook on employee retention, employee relations, performance management and recruiting
- Prepared annual budgets and schedule expenditures in order to meet the financial objectives of a call center
- Prepared and presented call operation reports to upper management, ERP Implementation
- Collected and analyzed call center sales records and customer service metrics to evaluate general performance
- Monitored metrics and developed actionable insights to improve efficiency and performance.
HR Liaison / Child Support Supervisor
Milwaukee County
01.2011 - 02.2017
- Handled the re-engineering of the recruitment process, collective bargaining agreements, employment processes, and grievances
- Maintained workflow and reviews to ensure the timely delivery of quality customer service to a broad spectrum of (CSS) customers
- Payroll, scheduling, and oversee and direct the work of subordinate staff
- Interpreted and analyzed relevant policy relating to case processing and to financial distribution and allocation into understandable processes to be incorporated into subordinate staff’s procedures
- Created, prepared and delivered reports to various departments
- Standardized office structures and processes to promote collaboration and increased performance
Education
Bachelors of Science - Communications
University of Wisconsin - Oshkosh
Oshkosh, WISkills
- Technical Skills: Microsoft Office Suite:
- ATS: QuickBase/Taleo/Brass Ring/iCIMS/Workday/E-Recruit/Recruitcare
- VMS: Stafferlink
- HRIS: Ceridian/ADP/DayForce/SuccessFactors
- Understanding of HR principles
- Recruitment expertise
- Goal-oriented leadership
- Personnel management
Affiliations
- Milwaukee Business Journal HR Awards Recipient (Non-Profit Category, 2019 Diversity Champion Recipient
- Member of NAAAHR
Timeline
Senior Program Manager
Sunburst Workforce Advisors
04.2025 - Current
Program Manager
Sunburst Workforce Advisors
08.2023 - 04.2025
Senior Recruiter, Lead CFR
Manpower, RPO Talent Solutions, Ricoh
08.2022 - 06.2023
Global Talent Acquisition Sr. Recruiter
Manpower, RPO Talent Solutions, Wolters Kluwer
03.2021 - 08.2022
Talent Acquisition Virtual Senior Recruiter
Manpower, RPO Talent Solutions, Intuit
07.2020 - 02.2021
Talent Acquisition Program Manager
Milwaukee Center For Independence
05.2019 - 09.2020
Independent Recruiter
Refik
10.2018 - 03.2019
Client Services Supervisor / Recruiting
Copesan Services Incorporated
02.2017 - 09.2018
HR Liaison / Child Support Supervisor
Milwaukee County
01.2011 - 02.2017
Bachelors of Science - Communications
University of Wisconsin - Oshkosh