Simone Youngsam
Panama City Beach,FL
Summary
Possesses over 10 years of management experience in the retail industry. Eager and motivated to learn new things. Willing to be challenged to move forward as a leader. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Relationship Banker II/Head Teller
Trustmark National Bank
03.2022 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Adapted products and services to suit customers' changing financial circumstances.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Worked with clients to address and respond to client and partnership management issues.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Explained account terms and conditions to customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Greeted customers and delivered information about new account processes.
- Reconciled customer accounts and balanced daily transactions.
Crisis Counselor
CONTACT Helpline
01.2023 - 12.2023
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Documented risk to each client and context of concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Assessed clients' needs to provide appropriate therapeutic interventions.
Automotive Production Associate
Resource Partners LLC
01.2022 - 03.2022
- The production of seats in a factory setting for Nissan vehicles.
- Prepared materials for assembly work to keep workflows running smoothly.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Organized work to meet demanding production goals.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected and adjusted work performed to meet expectations.
- Participated in training sessions to enhance skills and knowledge.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Worked with development team to define and implement customer change requests to enhance product functionality.
- Tracked production statuses, coordinated workflow and reported and coordinated schedules.
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
Customer Service Representative
Teleperformance
08.2021 - 12.2021
- I assisted customers with debit card transactions while working remotely.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Insurance Agent
Sitel
07.2020 - 12.2020
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Investigated and processed claims swiftly to keep customers satisfied.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Created detailed reports for management to track performance and sales.
E-Commerce Lead
Kroger Stores
02.2013 - 06.2020
- I worked as the E-Commerce manager making sure the other associates completed tasks and stayed focused
- Incorporated e-commerce objectives in social media platform management.
- Constructed new payment systems for online orders to optimize website shopping and boost sales.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Helped find leading online retailers and platforms to connect with consumers.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Implemented marketing campaigns to increase customer engagement and sales.
- Monitored trends in online retail to identify new opportunities for growth.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Education
Bachelor's - Social Work
Belhaven University
Madison, MS12.2023
Associate - Social Work/ Sociology
Holmes Community College
Ridgeland, MS05.2018
Diploma - General
Jim Hill High School
Jackson, MS2012
Skills
- Customer Service (4 years)
- Money Handling (7 years)
- Communications (7 years)
- Teamwork (7 years)
- Leadership Training (3 years)
- Microsoft Office (5 years)
- Clinical Interventions
- Risk Evaluation
- Reflective Listening
- Inbound Call Management
- Suicide Prevention
- Constructive Feedback
- Client Needs Assessment
Professional References
Brenda Patterson
Crisis Center Director
btpatterson2004@yahoo.com
(601) 713-4099
Dr. Anita Trigg
Social Work Co Chair
Atrigg@belhaven.edu
(601) 941-6094
Timeline
Crisis Counselor
CONTACT Helpline
01.2023 - 12.2023
Relationship Banker II/Head Teller
Trustmark National Bank
03.2022 - Current
Automotive Production Associate
Resource Partners LLC
01.2022 - 03.2022
Customer Service Representative
Teleperformance
08.2021 - 12.2021
Insurance Agent
Sitel
07.2020 - 12.2020
E-Commerce Lead
Kroger Stores
02.2013 - 06.2020
Bachelor's - Social Work
Belhaven University
Associate - Social Work/ Sociology
Holmes Community College
Diploma - General
Jim Hill High School
Similar Profiles
Essence HarveyEssence Harvey
Relationship Banker II at Trustmark National BankRelationship Banker II at Trustmark National Bank
Catherine CahillCatherine Cahill
Loan Review Specialist at Trustmark National BankLoan Review Specialist at Trustmark National Bank
Kimberly DickensKimberly Dickens
Relationship Banker II – Float at Trustmark National BankRelationship Banker II – Float at Trustmark National Bank