Simone Zialu
Chamblee,GA
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
02.2024 - Current
- Inspected and recorded inventory levels after each flight, reducing instances of low stock
- Served passengers by stowing luggage, serving food/drinks, and answering questions regarding flight information
- Led safety briefings before departures and communicated with passengers in exit rows to ensure emergency compliance
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Guided guests during on-and-offboarding, ensuring all guests disembarked within 6 minutes of landing
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Worked on-call domestic flights
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Bartender/Server
JT Maxies Bar and Grill
04.2021 - 05.2024
- Served high customer volumes during special events, nights, and weekends
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Recruited and trained new bartenders and barbacks to help maintain talented team
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Senior Bartender
Creative Wings Lounge
06.2020 - 08.2022
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Built rapport with guests, offered tastings, and delivered drinks quickly, selling 17% more than other bartenders
- Ensured that all guests felt welcome and were given responsive, professional, and gracious service at all times
- Cleaned and organized the bar area in keeping with the restaurant’s philosophy, culture, and standards of excellence
- Provided prompt, accurate, and exceptional service while ensuring that customers did not have to wait for checkout
- Coached junior servers in hospitality, increasing sales by 16%
- Distributed tips to staff, and oversaw closing processes.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to strict cleanliness standards throughout all aspects of bar operations.
Bartender Shift Manager
Applebee's
06.2018 - 03.2020
- Served high customer volumes during special events, nights, and weekends
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
A.A.S. - Fashion Buying & Merchandising
Herkimer County Community College
Herkimer, NY12.2018
Master Bartending - Bartending
Drink Master Bartending
Worcester, MA08.2019
Skills
- Handling difficult customers
- Hospitality service expertise
- Clear and effective communication
- Engaging personality
- Customer Service
- First Aid/CPR
- Flight Reports
- Airline Safety Regulations
- Conflict Management
- Adaptability
- Leadership
- Strong Work Ethic
- Reliability and punctuality
Timeline
Flight Attendant
SkyWest Airlines
02.2024 - Current
Bartender/Server
JT Maxies Bar and Grill
04.2021 - 05.2024
Senior Bartender
Creative Wings Lounge
06.2020 - 08.2022
Bartender Shift Manager
Applebee's
06.2018 - 03.2020
A.A.S. - Fashion Buying & Merchandising
Herkimer County Community College
Master Bartending - Bartending
Drink Master Bartending