Simone Gibson
Jupiter,FL
Summary
Personable Administrative Assistant skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Committed to establishing stellar rapport with clients of diverse backgrounds. Results-driven with track record of excelling in fast-paced office environments. Strong client relations skills and to resolve issues with tact and diplomacy to drive client retention and loyalty. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Loan Service Representative
Wyndham Vacation Ownership
Orlando, FL
05.2024 - Current
- Greeted customers, assessed needs and provided loan information.
- Processed loan applications, verified customer information and calculated payments.
- Responded to customer inquiries regarding loan status, terms.
- Provided assistance with resolving delinquent accounts through payment plans or other options.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Processed payoffs, releases, and curtailments for loans.
Executive Account Manager
Worldwide Management Consultants
Palm Beach Gardens, FL
12.2022 - 12.2023
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by cementing trusting relationships with customers.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Used relationship-focused approach and deep understanding of needs to strengthen customer loyalty.
- Gathered company and contact information to compile data for current and potential customers.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
Administrative Assistant
MDP Worldwide, LLC
Palm Beach Gardens, FL
08.2013 - 12.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Responded promptly to customer inquiries via email or phone.
- Processed incoming invoices for payment in a timely manner.
Cashier
Victoria Secret
Aventura, FL
11.2012 - 07.2013
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Met high productivity standards in processing payments for customers.
- Helped with purchases, locating items and signing up for rewards programs.
Bookkeeper
D&D Marble
Sacramento, CA
02.1998 - 11.2011
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Alleviated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
- Handled AP, ledger, reconciliation and statement requirements to maintain records accuracy, integrity and compliance.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Online10.2013
Associate of Arts - Accounting
Heald Business College
Sacramento, CA05.1998
Skills
- Data entry documentation
- Sensitive material handling
- Strong problem solver
- Multitasking and prioritization
- Phone call answering
- Strong interpersonal skills
- Professional and mature
- Customer relations
- Problem Resolution
- Customer Service
- High-energy attitude
- Problem-solving abilities
- Professional Telephone Voice
- Active Listening
- Friendly, Positive Attitude
- Computer Skills
- Critical Thinking
- Conflict Resolution
- People Skills
- Good Work Ethic
- Attention to Detail
- Speech Clarity
- Customer Inquiry and Response
- Phone Etiquette
- Data Entry
- Complaint Resolution
- Portuguese Fluency
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Verbal and Written Communication
- HIPAA Compliance
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Timeline
Loan Service Representative
Wyndham Vacation Ownership
05.2024 - Current
Executive Account Manager
Worldwide Management Consultants
12.2022 - 12.2023
Administrative Assistant
MDP Worldwide, LLC
08.2013 - 12.2022
Cashier
Victoria Secret
11.2012 - 07.2013
Bookkeeper
D&D Marble
02.1998 - 11.2011
Bachelor of Science - Criminal Justice
University of Phoenix
Associate of Arts - Accounting
Heald Business College
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