Simone Pena
Flushing
Summary
Detail-oriented team player with strong organizational skills. Loyal & experienced customer service specialist with 12 Years in one role delivering excellence.
Overview
18
18
years of professional experience
Work History
Operations Associate
JCPenney
02.2017 - 10.2025
- Pulling and shipping products
- Ensuring that all Pricing & Signing activities are completed on time
- Making sure all merchandising duties are complete
- Unloading the truck
- Helping management with operation duties
- Executes pricing and signing
- Replenish and restock the store
- Keeping the stockroom safe, clean, and organized
- Assists with the execution of inventory processes
- Contributes to Merchandise Transfer Out (MTO)
- Assists with the Defective process execution to ensure integrity of inventory and prevent shrink
- Pulling and preparing merchandise to go the floor
- Followed all shipping and receiving procedures for goods and materials as directed.
- Packaged up damaged goods and shipped these items back to correct supplier.
Cashier
JCPenney
10.2013 - 10.2025
- Greets and assists customers while providing excellent customer service
- Completes checkout processes including returns and re-ticketing
- Assists with recovery, put backs and fitting room maintenance as needed
- Solve problems and make smart decisions that drive sales
- Meets established performance standards for the role on a consistent basis.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Completed inventory counts and ordered merchandise.
Receptionist/ Sales Person
Peerless Mattress & Furniture Company
10.2018 - 03.2020
- Answer phones
- Make appointments on the computer
- Send emails, faxes, scan papers
- Key sales
- Run errands for manager
- Input check or receipts into accounts payable
- Help customers find the right mattress
- Demonstrate the utmost professionalism.
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
Leasing Consultant
Monarch Investment and Management Group
01.2017 - 07.2019
- Greets, assists, and leases apartments to all prospective residents who enter the community
- Answers phone, returns voicemail calls, reponds to emails, sends fax, book appointments into computer systems (CRM), takes payment
- Ensures appearance of the model apartment and target apartments are acceptable for showing
- Responsible for reporting market survey reports
- Accepts and completes required application information from the prospective residents
- Creates all lease documents and facilitates getting all parties to sign where required
- Maintains and updates Property Information Handbook and Advertising Log Book
- Assists Property Manager in ensuring all property marketing is current, accurate, relevant and at its greatest effect
- Responsible for daily marketing efforts through Craigslist and/or other outreach
- Helps Assistant Property Manager in building and maintaining a resident relations program
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Escalated major issues to property manager for immediate remediation.
Sales Associate
PARTY CITY Flint
09.2011 - 08.2013
- Delivers exceptional customer service through personal contact with customers
- Interacts with and assists customers
- Answers the telephone and rings on register
- Processes balloon orders
- Handles Personalization Studio orders
Home Care Worker
IHSS
04.2008 - 11.2010
- Administered medication as directed by physician.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Scheduled and accompanied clients to medical appointments.
- Ran errands for patients, did shopping, and picked up other necessities.
Education
High School Diploma - International Studies
International Studies Academy
San Francisco, CASkills
- Microsoft Office
- Cash handling
- Merchandising
- Maintenance
- Accounts payable
- Organizational skills
- Pricing
- Sales
- Marketing
- Retail sales
- Front desk
- Training & development
- Property management
- Cleaning
- Property leasing
- Cashiering
- Customer service
- Yardi
- Fair Housing Regulations
- Home Care
- CRM Software
- Shipping Procedures
- Administrative Support
- Freight Handling
- Customer Service
- Leadership
- CRM
Timeline
Receptionist/ Sales Person
Peerless Mattress & Furniture Company
10.2018 - 03.2020
Operations Associate
JCPenney
02.2017 - 10.2025
Leasing Consultant
Monarch Investment and Management Group
01.2017 - 07.2019
Cashier
JCPenney
10.2013 - 10.2025
Sales Associate
PARTY CITY Flint
09.2011 - 08.2013
Home Care Worker
IHSS
04.2008 - 11.2010
High School Diploma - International Studies
International Studies Academy