Simone Cotton

Guest Registration and check-in. Greeter. Usher to designated parties tables. Assited with set up the day prior.

• Utilizing emotional intelligence, empathy, and optimism in all communications.
• Perform multi system navigation, resource identification, and account management.
• Enhance customer relationship with brand loyalty.
• Modify, reschedule, troubleshooting.
• Provide resolution for membership services and subscriptions.
• 40hr/wk

• Assisted with scheduling appointments and managing attorney calendars, improving overall time management within the firm.
• Enhanced client satisfaction by providing efficient paralegal support and maintaining organized case files.
• Conducted thorough legal research, aiding attorneys in building strong cases.
• Maintained up-to-date knowledge of legal developments, applying relevant information to ongoing cases as appropriate.
• Assisted with discovery requests by gathering pertinent information from various sources.
• Assisted in the preparation of legal documents, contributing to successful case resolution.

• Great understanding of Revenue Cycle Management.
• Compliant with federal and state regulations in the collection of hospital accounts.
• Initiate contact and arrange for payment for medical accounts receivable.
• Respond to patient billing inquiries.
• Negotiate payment and payment plans with patients.
• Submit credit card payments.
• Inbound and Outbound calling
• Exceed daily production requirements.
• Adhere to all applicable disclosure and collections rules
• Quality assurance
• 40hr/wk

• Provided technical support for Microsoft Technology which included but not limited to:
• Phone pairing resets, and key cycles.
• Resolution of connection issues with media devices and wireless internet.
• Software updates for vehicles, plug in support and instructions for Java enabling.
• 45hr/wk

• Assisted customers with arrangements to pay off current and outstanding debts.
• Prepared post-dated payments via checking and accepted payments via credit cards.
• Customer resolution on first contact ranks 96%
• Customer retention while meeting goals of the company.
• Manager assistance resolutions ranks 22%
• Unique personal relations skills to allow customers to feel comfortable and cooperative.
• 40hr/wk