Simoni Ruiz-Marcos
Tamarac,FL
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Coral Springs Aquatic Complex. Proven ability to enhance guest relations and manage multi-line telephone systems effectively. Recognized for exceptional problem-solving skills and meticulous cash handling, consistently ensuring operational efficiency and customer satisfaction.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Coral Springs Aquatic Complex
05.2023 - Current
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained calendar for office personnel.
- Processed incoming and outgoing mail efficiently, ensuring timely communication.
- Maintained organized front desk area, enhancing operational efficiency.
- Handled customer inquiries, providing accurate information about services offered.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Cashier/Server
Ferro Pizza And Restaurant
04.2023 - 12.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Balanced cash drawer at end of shifts, ensuring accuracy and accountability.
- Assisted in inventory management by restocking supplies and monitoring stock levels.
- Trained new staff on register operations and customer service protocols.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Implemented best practices for cash handling, reducing discrepancies over time.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Huey Magoos Chicken
11.2022 - 04.2023
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained a clean and organized checkout area to enhance customer experience.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Implemented best practices for cash handling, reducing errors during shifts.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
JP Taravella High School
Coral Springs, FL06-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Problem-solving skills
- Oral and writing communication
- Front office management
- Complex Problem-solving
- Guest relations
- Multi-line telephone systems
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Coral Springs Aquatic Complex
05.2023 - Current
Cashier/Server
Ferro Pizza And Restaurant
04.2023 - 12.2023
Cashier
Huey Magoos Chicken
11.2022 - 04.2023
High School Diploma -
JP Taravella High School