Simon Kimani Waruhiu
DRACUT,MA
Summary
Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities. Attentive professional offering background creating relaxing, productive and engaging environments for residents. Coordinated meals, recreation activities, transportation and individualized care. Successfully enabled residents to perform essential functions while prioritizing lifestyle quality. Competent in applying campus policies fairly and equally. Well-organized, caring and attentive to student needs. Successful at completing room and building inspections and connecting often with residents. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
37
37
years of professional experience
Work History
Residential Counsellor
Vin Fen Human Services
Chelmsford, MA
10.2009 - Current
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
- Organized recreational activities such as field trips or sports events to promote physical activity and healthy lifestyle habits.
- Ensured compliance with all safety regulations set forth by local authorities.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Assisted with crisis intervention services when needed.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Educated family members about the importance of following through with treatment plans.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Responded promptly to any emergency situations that may arise within the residence.
- Supervised medication administration according to physician instructions.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Coordinated weekly house meetings where residents can express concerns or share ideas.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Made regular rounds to keep residents and areas safe and secure.
- Mediated interpersonal problems between residents.
- Prepared meals and assisted clients with laundry and household chores.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Developed and deepened relationships with residents and fellow staff.
- Collaborated with other counselors to develop programs that address needs of residents.
- Provided appropriate feedback and information to help residents succeed in program.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Provided information on resident progress and development of case plans.
- Supervised self-administration of medications for residents.
- Interfaced with residents to address and resolve complaints or grievances.
- Communicated with other staff to resolve problems with individual residents.
- Conferred with medical personnel to better understand backgrounds and needs of individual residents.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Answered telephones and routed calls or delivered messages.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Administered, coordinated or recommended disciplinary and corrective actions.
Group Home Manager
Incompass Human Services
Chelmsford, MA
10.1995 - Current
- Provided direct supervision and support for staff members to ensure compliance with established policies and procedures.
- Ensured that all necessary safety protocols were followed while providing care in the home environment.
- Participated in meetings with state licensors or other stakeholders regarding program standards and outcomes.
- Responded quickly and appropriately to emergency situations by implementing safety measures when needed.
- Provided crisis management interventions as needed to address behavioral issues in a timely manner.
- Maintained accurate records of client attendance, progress notes, medications, and incident reports.
- Conducted initial assessment of clients' needs and determined appropriate services for them.
- Evaluated resident progress on an ongoing basis through regular communication with family members.
- Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
- Monitored financial resources within the program budget to ensure efficient utilization of funds.
- Recruited, hired, trained and supervised new personnel within the facility according to state regulations.
- Served as a liaison between families and guardians and agency staff ensuring proper communication among all parties involved.
- Inspected living areas regularly to identify any potential hazards or maintenance needs.
- Assisted with the development of programs and activities designed to promote socialization skills among residents.
- Performed daily assessments of client behavior changes or physical health status.
- Collaborated with other healthcare professionals such as psychiatrists, psychologists, therapists to provide comprehensive care services for clients.
- Coordinated transportation for residents to medical appointments or other activities outside the group home setting.
- Adhered strictly to confidentiality guidelines regarding client information at all times.
- Organized recreational activities such as field trips or social events for residents in order to enhance their well-being.
- Supervised group home for 11 residents with behavioral and developmental disabilities issues by motivating direction of 25-member team.
- Reported, investigated and followed up on abuse and neglect cases.
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Encouraged residents to independently interact with others, make decisions and participate in community activities.
- Assisted 11 residents by educating individuals on life and social skills, daily hygiene and nutrition.
- Communicated with families or advocates to discuss resident needs and progress.
- Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
- Updated, developed and implemented individual treatment plans and discharge plans by collaborating with clinical director.
- Performed monthly budget analysis to document petty cash and expenses.
- Scheduled residents' appointment and provided transportation to physician and therapy visits.
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions.
- Approved activities complied with facility's policies, adhered to budget and offered educational value.
- Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
- Hired, interviewed and trained 25 new staff members and created staff schedules.
- Created work schedule in advance, promoting adequate coverage for shifts.
- Coordinated community activities to promote social skills and community participation.
- Requested and identified specialized services for residents such as physical therapy, psychological testing and vocational assessments.
- Provided safe transportation for 10 residents to and from medical appointments.
- Utilized microsoft and Awards to maintain confidential records, goal planning and resident assessments.
- Monitored performance of 25-staff members to gauge work efficiency and improve overall productivity.
- Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
- Conversed with residents to promote social interaction and reinforce positive behaviors.
- Collaborated with treating psychiatrist to develop individual service plans for each resident.
- Maintained records for resident funds, bank accounts and petty cash using microsoft excel.
- Administered and allocated budget to control costs and optimize use of resources.
- Initiated resident transfers to other programs to better meet needs.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Recruited, interviewed, and hired volunteers and staff.
- Consulted with staff on resolution of complex service issues.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Prepared and maintained budgets, personnel records or training manuals.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Implemented and evaluated staff, volunteer or training programs.
- Provided hands-on and proactive leadership to community services staff.
- Researched and analyzed community needs to determine program directions and goals.
- Developed and implemented community outreach programs and events.
- Recruited, trained, and supervised volunteers and staff members.
- Maintained compliance with federal, state, and local regulations.
- Managed crisis intervention situations as needed within the organization.
- Fostered a positive work environment that supports employee engagement.
Direct Support Professional
Greater Lowell Mental Health
Lowell, MA
07.2009 - 12.2009
- Provided guidance and support to ensure safety of individuals served.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Facilitated social interactions between participants and their peers in the community.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Supervised medication administration, personal hygiene and other activities of daily living.
Direct Care Worker
Elliots Human Services
Lowell, MA
07.2009 - 10.2009
- Provided emotional support to clients experiencing difficult life transitions or crises.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Conducted home visits to assess client needs and provide support services.
- Maintained confidentiality according to agency policies regarding client information.
- Encouraged socialization through recreational activities such as group outings and community events.
- Performed basic first aid procedures when necessary.
- Coordinated transportation for medical appointments and other errands.
- Established trusting relationships with clients by being a reliable source of support.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
- Maintained accurate records of all services provided to clients.
- Facilitated communication between clients, family members and medical staff.
- Educated families on available resources that could enhance their quality of life.
- Participated in team meetings to discuss best practices for providing quality care.
- Actively promoted positive behaviors among clients through reinforcement techniques.
- Assisted clients with daily activities, including meal preparation and medication administration.
- Adapted strategies depending on individual needs while adhering to established protocols.
- Responded promptly to emergency situations using sound judgment techniques.
- Organized paperwork related to case notes, assessment forms and discharge summaries.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
- Developed individual service plans in collaboration with the client, family members and other professionals.
- Facilitated social interactions between participants and their peers in the community.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Accompanied individuals on outings to promote independence and integration into the community.
- Provided guidance and support to ensure safety of individuals served.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Assisted in planning and implementing recreational activities for participants.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Followed care plan and directions to administer medications.
- Supervised medication administration, personal hygiene and other activities of daily living.
Direct Support Professional
Bridgewell
Lowell, MA
04.1996 - 06.2009
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted in planning and implementing recreational activities for participants.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Facilitated social interactions between participants and their peers in the community.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Accompanied individuals on outings to promote independence and integration into the community.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Accompanied or transported clients to appointments, errands and social activities.
- Used approved crisis intervention techniques in emergency situations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted individuals in development of social skills to become integrated in community.
- Transported clients to doctor's appointments and errands.
- Monitored client's well-being, safety and comfort under physician direction.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Maintained detailed records of services performed on clients.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients get in and out of beds and wheelchairs.
Warehouse Lead
UPS
CHELMSFORD, MA
09.1995 - 11.1995
- Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Worked closely with purchasing department to ensure timely delivery of goods from vendors.
- Performed cycle counts to verify physical stock against system-generated data.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
Sales Associate
Al-Marai
Jeddah , Kingdom Of Saudi Arabia
09.1994 - 08.1995
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Tracked sales performance metrics to identify trends in market place.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Scheduled shifts for fellow associates during peak traffic times.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Developed promotional strategies to increase sales volume.
- Engaged customers in friendly, professional dialogue to determine needs.
Sales Supervisor
Mount Kenya Sundries
Nairobi , Kenya
02.1987 - 09.1994
- Oversaw hiring process for new personnel within the department.
- Developed and implemented sales strategies to increase customer base.
- Established clear expectations for quality control processes among staff members.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Managed inventory levels at store locations according to corporate guidelines.
- Implemented procedures that improved accuracy of customer orders.
Education
Pharmacy Technician - Pharmacology
Middlesex Community College - Bedford
Lowell, MA05-2022
Supervision And Leadership in Human Services - Management Information Systems
North Shore Community College
Danvers, MA06-2005
Human Service Certificate - Psychology
Middlesex Community College - Bedford
Bedford, MA06-1999
Microsoft Sofware - Information Technology
Middlesex Community College - Bedford
Bedford, MA04-1999
Travel and Tourism - Diploma in Travel And Tourism
Graffins College
Kenya01-1994
Bachelor of Arts - Marketing And Management
University Of Nairobi
Kenya12-1987
Skills
- Patient Education
- Safety Management
- De-Escalation Techniques
- Motivational Interviewing
Affiliations
- I'm energetic positive person who loves to assist people. I'm a family man and father to 3 wonderful kids. I love to work with people from different diversity and backgrounds. Im outgoing and flexible around my schedule. I'm a a leader as well as team player. Im highly motivated to be successful. I love to learn and grow while teaching others along the way.
- During my free time I love to spend time with my family, I love going to the gym, I love going to eat out and watch movies and I also love to travel the world and learn from different cultures and customs
Accomplishments
- Received The Human Service Excellence Award form DDS North East Region in 2000
- Won an amateur golf Tournament in 2014.
Languages
English
Professional
SWAHILI
Professional
KIKUYU
Professional
ARABIC
Limited
Custom
- Worked as a Volunteer at my Church-Saints Stephens in Lowell
- Volunteered at Incompass Human Services Fund Raising event-Kentucky Derby
- Voluntered at Lifelinks Christmas Parties
References
References available upon request.
Timeline
Residential Counsellor
Vin Fen Human Services
10.2009 - Current
Direct Support Professional
Greater Lowell Mental Health
07.2009 - 12.2009
Direct Care Worker
Elliots Human Services
07.2009 - 10.2009
Direct Support Professional
Bridgewell
04.1996 - 06.2009
Group Home Manager
Incompass Human Services
10.1995 - Current
Warehouse Lead
UPS
09.1995 - 11.1995
Sales Associate
Al-Marai
09.1994 - 08.1995
Sales Supervisor
Mount Kenya Sundries
02.1987 - 09.1994
Pharmacy Technician - Pharmacology
Middlesex Community College - Bedford
Supervision And Leadership in Human Services - Management Information Systems
North Shore Community College
Human Service Certificate - Psychology
Middlesex Community College - Bedford
Microsoft Sofware - Information Technology
Middlesex Community College - Bedford
Travel and Tourism - Diploma in Travel And Tourism
Graffins College
Bachelor of Arts - Marketing And Management
University Of Nairobi
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