Summary
Overview
Work History
Skills
Timeline
Generic

Simon Nicholas Royer

Bristow,IN

Summary

Adaptable customer service specialist with experience in retail, proficient in computer and cash register operation, as well as storewide cashier balancing. Proven ability to enhance customer satisfaction through effective problem-solving and interpersonal skills. Recognized for training new staff and improving departmental efficiency, fostering a positive shopping experience that encourages repeat business.

Overview

3
3
years of professional experience

Work History

Cashier

Rural King
07.2022 - 04.2023
  • Learned the basic operation of a register, handling cards, cash, and checks on a daily basis.
  • Worked primarily at the customer service desk where I greeted customers and directed them as to where items were located within the store.
  • Processed returns and ascertained whether refunds, replacements or repairs would satisfy the customer and were in accordance with store policies.
  • Answered the phone dozens of times on a daily basis, either handling customers' questions myself or transferring calls to the appropriate departments.
  • Restocked the front end during slow moments, including pricing and basic merchandising.
  • Developed a rapport with customers, establishing relationships on a first name basis.

Customer Service Specialist

Rural King
04.2023 - 08.2024
  • Counted cash drawers at the end of employee shifts to ensure accurate counts and was in charge of supplying change for cashiers whenever the need arose.
  • Handled customer issues and complaints during checkout. This was done by addressing price discrepancies, fixing problems with customer accounts, and generally de-escalating situations that could leave a customer with a negative opinion of the store.
  • Trained new cashiers in operating cash registers and how to properly and effectively follow procedures. Those procedures, included but were not limited to signing up customers into our company rewards program and selling product warranties.
  • Operated a cash register, first as my main duty as a cashier for ten months, then when promoted to CSS, to cover breaks and reduce checkout lines. I also performed more complex register functions such as inputting customer information for tax-exempt status or removing names from company cards.
  • Verified cash deposits before they were sent to the bank. This involved double-checking the reported cash amounts, sorting live checks, and condensing the final deposit to larger bills that couldn't be easily used for change. Afterward, I counted the safe to make certain that it came to the even amount it started with. On average I handled deposits daily of anywhere between 4000, to 12,000 dollars, depending on the day or month.
  • Filled in for positions around the store when needed. For example, when the store loader was on break, often times I would help customers get their items to their vehicles or help them load heavier items located outside the store. When a department specialist was not available, I would lead customers to specific products within the store, during which I gained a general knowledge of many items.

Department Specialist

Rural King
08.2024 - 07.2025
  • Oversaw the operations of the automotive department and then the pets department.
  • Zoned and stocked departments. Ensured pricing was correct, newest product was pulled forward, and overstock was properly cataloged for inventory purposes.
  • Implemented and followed planograms, but also merchandized areas when planograms were unavailable or out of date.
  • Interacted with customers and answered questions about merchandise to help them make informed purchasing decisions.
  • Adjusted inventory to accurately reflect current counts. Made item orders for requested or popular products.
  • Helped customers select live animals and properly prepared them for transport and checkout. Gave advice regarding food and housing for said animals based on experience.
  • Led and trained associates both in my department and neighboring departments.
  • Followed and enacted management's daily goals within my department and beyond. I volunteered daily on projects and to solve pressing issues facing other departments within the store.

Skills

  • Customer Service
  • Cash Register Operation
  • Interpersonal Skills
  • Money Handling
  • Merchandizing
  • Inventory Management
  • Adaptability

Timeline

Department Specialist

Rural King
08.2024 - 07.2025

Customer Service Specialist

Rural King
04.2023 - 08.2024

Cashier

Rural King
07.2022 - 04.2023

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Simon Nicholas Royer