Simon Peter Sharma
Customer Services Representative
Summary
Polite and professional Customer Service Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Customer Service Agent
Qatar Airways
Doha
04.2022 - Current
- Provided primary customer support to internal and external customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Used airline computer system to create airline tickets and boarding passes.
- Recommended corrective measure to handle customer complaints, decreasing complaints by 75-80%.
- Used Altea CM to prepare pre-departure and post-departure reports and passenger manifests.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Customer Service Agent
Qatar Airways
doha
04.2017 - 06.2020
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Led projects and analyzed data to identify opportunities for improvement.
- Delivered services to customer locations within specific timeframes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
Teacher
Iris Children's School
Lalitpur
04.2016 - 03.2017
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Directed after-school tutoring and mentoring program serving elementary school students.
- Fostered team collaboration between students through group projects.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Supported student physical, mental and social development using classroom games and activities.
Customer Service Representative
Ability Travels And Tours Pvt.Ltd
Kathmandu
07.2013 - 11.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Collaborated with team members to achieve target results.
- Delivered services to customer locations within specific timeframes.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
Education
Bachelor of Arts - Bachelor in Tourism Studies
Indra Gandhi Open University (ICA)
Kathmandu Nepal 07.2016 - 12.2021
High School Diploma -
Asian College of Higher Studies
Lalitpur Nepal 09.2010 - 08.2012
Skills
Great Team Player
undefinedAchievements
- Appreciation for Delivering Five Star Services.
- Appreciation for Excellent Team Player.
- Appreciation for Doing Best Customer Service.
- Appreciation for providing individual support as a Volunteer programs In different areas.
Timeline
Customer Service Agent
Qatar Airways
04.2022 - Current
Customer Service Agent
Qatar Airways
04.2017 - 06.2020
Bachelor of Arts - Bachelor in Tourism Studies
Indra Gandhi Open University (ICA)
07.2016 - 12.2021
Teacher
Iris Children's School
04.2016 - 03.2017
Customer Service Representative
Ability Travels And Tours Pvt.Ltd
07.2013 - 11.2016
High School Diploma -
Asian College of Higher Studies
09.2010 - 08.2012
Similar Profiles
Manoj Kudakkachira MathaiManoj Kudakkachira Mathai
Baggage Officer at Qatar Aviation Services (Qatar Airways Group)Baggage Officer at Qatar Aviation Services (Qatar Airways Group)
Edward EnriquezEdward Enriquez
Head of Cabin Appearance at Qatar Aviation Services / Qatar AirwaysHead of Cabin Appearance at Qatar Aviation Services / Qatar Airways
Balwin KaurBalwin Kaur
Sales Assistant at Qatar Duty Free (Qatar Airways)Sales Assistant at Qatar Duty Free (Qatar Airways)
Mobin Ali TuriMobin Ali Turi
Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)
SIGNA JORDANSIGNA JORDAN
Customer Service Agent/Baggage Service Agent at Piedmont Airlines/American AirlinesCustomer Service Agent/Baggage Service Agent at Piedmont Airlines/American Airlines