Summary
Overview
Work History
Education
Skills
Timeline
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John Lampignano

Orlando,FL

Summary

Dynamic leader with a proven track record in operations management and inventory control, honed at Texas Roadhouse and other esteemed venues. Excelled in boosting sales coaching and fostering employee relations, achieving significant improvements in efficiency and customer satisfaction. Skilled in navigating high-pressure environments, demonstrating exceptional organizational and interpersonal abilities.

Overview

23
23
years of professional experience

Work History

Server

The Edison Restaurant
03.2018 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Ops Manager

Sea Captains House
02.2015 - 01.2018
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Head Bartender

Copper Canyon
03.2011 - 01.2015
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Head Bartender/Supervisor

Food & Wine Co
02.2009 - 10.2011
  • Closed out cash register and prepared cashier report at close of business.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained database systems to track and analyze operational data.

Operations Manager

Strike Bethesda
03.2006 - 01.2009
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Weekly Inventories of all LBW
  • Conducted all New Hire Orientations

Assistant General Manager

Texas Roadhouse
04.2002 - 02.2006
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Handled cash accurately and prepared deposits.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

Education

High School Diploma -

Montgomery College
Rockville, MD

Skills

  • Operations management
  • Inventory control
  • Sales coaching
  • Employee relations

Timeline

Server

The Edison Restaurant
03.2018 - Current

Ops Manager

Sea Captains House
02.2015 - 01.2018

Head Bartender

Copper Canyon
03.2011 - 01.2015

Head Bartender/Supervisor

Food & Wine Co
02.2009 - 10.2011

Operations Manager

Strike Bethesda
03.2006 - 01.2009

Assistant General Manager

Texas Roadhouse
04.2002 - 02.2006

High School Diploma -

Montgomery College

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John Lampignano