Work History
Summary
Education
Overview
Skills
Timeline
BusinessAnalyst

Cassie Stagg

Mount Pleasant,Utah

Work History

Customer Service, Waitress, Cashier

Los Juan
04.2022 - 05.2025
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Boosted overall dining experience through engaging conversation and genuine interest in guest enjoyment.
  • Facilitated smooth transitions between meal courses by coordinating timing with kitchen staff.
  • Mastered knowledge of an extensive menu, confidently answering questions regarding ingredients, preparation methods, and dietary restrictions.
  • Increased repeat business through friendly, professional interactions with guests during their dining experience.
  • Handled challenging situations with grace, quickly resolving issues to maintain guest satisfaction.
  • Stayed informed on current promotions and specials, making personalized recommendations based on guest preferences.

Waitress, Hostess, Customer Service, Cashier

El Mexicano Restaurant
08.2018 - 02.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Completed key operational duties to prepare teams for optimal customer service.

Medical Assistant

Mount Pleasant Academy
06.2015 - 07.2016
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.

Summary

Dynamic customer service professional with extensive experience at Los Juan, excelling in conflict resolution and upselling. Proven ability to enhance guest satisfaction through attentive service and effective problem-solving. Recognized for maintaining cleanliness standards and fostering repeat business by creating memorable dining experiences. Committed to delivering exceptional hospitality in fast-paced environments.

Education

Medical Assisting Certificate - Medical Assisting

Provo College
Provo, UT
05.2012

Overview

10
10
years of professional experience

Skills

  • Cleanliness standards
  • Bill calculation
  • Sidework management
  • Financial records oversight
  • Customer service
  • Attention to detail
  • Greeting guests
  • Active listening
  • Handling complaints
  • Hospitality service expertise
  • Conflict resolution
  • Complex Problem-solving
  • Inventory management
  • Upselling

Timeline

Customer Service, Waitress, Cashier

Los Juan
04.2022 - 05.2025

Waitress, Hostess, Customer Service, Cashier

El Mexicano Restaurant
08.2018 - 02.2020

Medical Assistant

Mount Pleasant Academy
06.2015 - 07.2016

Medical Assisting Certificate - Medical Assisting

Provo College

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Cassie Stagg