Simplice Tchinde
Upper Marlboro,MD
Summary
Dynamic IT professional with extensive experience at the Department of Energy and Environment, excelling in server management and network configuration. Proven ability to enhance security and streamline operations through automation scripting. Adept at troubleshooting complex issues while delivering exceptional user support, ensuring optimal system performance and reliability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server Administrator
Department of Energy and Environment
Washington, DC
09.2022 - Current
- Worked independently while coordinating project work and support functions with other team members.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Consulted users to determine areas in need of improvement.
- Performed daily backups of critical data files.
- Maintained inventory records of all installed hardware and software assets.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Evaluated system logs regularly to detect any suspicious activity or errors that require attention.
- Deployed virtual machines using VMware vSphere technology.
- Provided training to end-users on how to use server-based applications properly.
- Delivered software patches to network computers and performed regular data backups to for optimum security compliance.
- Installed security software to protect networks.
- Configured user accounts, permissions, and access rights.
- Troubleshot and resolved server hardware and software issues.
- Oversaw VPNs to deliver secure virtual network access to remote users.
- Upgraded existing systems with new releases of operating systems and applications.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Created accounts and configured hardware to support onboarding process for new hires.
- Created scripts to automate common tasks such as patching or user account creation and deletion.
- Performed routine troubleshooting and network monitoring.
- Developed disaster recovery plans in case of system failure or data loss.
- Installed and supported hardware and software for desktops, servers, and printers.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with the installation, configuration, and troubleshooting of networking equipment such as routers, switches, hubs.
- Provided technical expertise in the installation, configuration and maintenance of VMware ESXi and vSphere environments.
- Built new file servers to maximize web hosting, terminal servers and domain control performance.
- Provided appropriate permissions to users for accessing files and databases.
- Analyzed data from security testing tools to identify potential vulnerabilities in systems and applications.
- Documented findings from vulnerability assessment activities including recommendations for remediation efforts.
- Conducted vulnerability scans using automated tools, such as Nessus, Nexpose, and OpenVAS.
- Resolved conflicts between multiple platforms including Linux and UNIX.
- Created user profiles on local servers and redirected folders to network shares.
- Kept systems operating efficiently by performing necessary upgrades and repairs.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Increased team productivity and automated repetitive tasks with batch files, PowerShell and VBScript.
- Integrated Windows Server infrastructure with other third-party applications and technologies.
- Installed, configured and maintained Windows Server 2008, 2012, 2016 Operating Systems.
- Configured network settings including DHCP, DNS, WINS, TCP and IP protocols and other services related to networking infrastructure.
IT Support Specialist
OCTO (Office of de Chief Technology Officer)
Washington, DC
04.2021 - 07.2022
- Configured workstations, networks, servers and printers for end users.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Oversaw daily performance of computer systems.
- Implemented security measures to protect sensitive information from unauthorized access.
- Trained new employees on the use of computer systems and programs.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Performed routine maintenance and software updates on support tools and customer systems.
- Resolved network connectivity issues with routers and switches.
- Maintained an inventory of all IT equipment in the organization.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Created user accounts and configured settings in Active Directory.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Coordinated with vendors for repairs or replacement of defective equipment.
- Removed and replaced old hardware during routine upgrades and system repairs.
Unix System Administrator
Fhlbanks Office Of Finance
Reston, VA
04.2020 - 03.2021
- Facilitated the migration of servers and applications to cloud platforms, improving scalability and cost-effectiveness.
- Installed, configured, maintained and upgraded Linux operating systems and services.
- Performed patch, update, security scanning and configuration to meet OS performance mandates.
- Monitored system performance and implemented necessary changes to maintain optimal utilization of resources.
- Managed user accounts on the Linux environment by creating new users and modifying existing ones as per their needs.
- Designed, configured and tested computer hardware and operating system software.
- Monitored logs generated by various services running on the Linux servers and identified anomalies or suspicious activities in them if any.
- Set up monitoring tools like Nagios or Zabbix to track server health metrics such as CPU usage, memory consumption.
- Developed scripts for automation of system administration tasks using Bash, Python, Perl languages.
- Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.
- Automated routine administrative tasks using scripting languages like PowerShell and Bash, increasing operational efficiency.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Investigated root causes behind service failures or unavailability of certain features in order to take corrective actions quickly when needed.
- Carried out research activities to identify potential solutions for complex technical problems related to Linux systems.
- Coordinated with vendors regarding maintenance contracts related to hardware components used in the company's infrastructure.
- Deployed applications onto production servers using configuration management tools like Ansible.
- Built automation scripts using Ansible or Chef for configuring virtual machines or cloud instances at scale.
- Deployed web applications on production servers using various deployment tools like Jenkins, Ansible, Chef, Puppet .
- Created Ansible playbooks to automate software deployments and system configurations.
- Deployed applications on both Windows and Linux operating systems using automation tools like Ansible and Chef.
- Deployed applications on cloud platforms like AWS or Azure using configuration management tools like Ansible or Puppet.
- Automated tasks related to deployment, configuration management, monitoring, testing. using DevOps tools such as Ansible or Chef.
System Administrator
Resolve Tech Solutions
Fulton, MD
04.2017 - 03.2020
- Configured and maintained system hardware, software and network components.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Facilitated the migration of servers and applications to cloud platforms, improving scalability and cost-effectiveness.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Installed, tested and evaluated new systems, applications and patches.
- Oversaw storage management, data migration, backups and drive replacements.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed storage devices like RAID arrays and SANs using LVM or other storage management tools.
- Created user accounts and managed permissions on the file system level for multiple users.
- Developed scripts to automate various system administration tasks.
- Troubleshot hardware related issues on Linux systems including kernel panics and boot errors.
- Migrated existing applications from legacy platforms onto modern Linux distributions.
- Provided technical support for users experiencing issues with Linux-based systems.
Help Desk Engineer
S3 Shared Service Solutions
Baltimore, MD
04.2016 - 04.2017
- Created user accounts, passwords and profiles.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Documented standard operating procedures and guidelines related to usage and administration of ServiceNow platform.
- Configured printers, scanners, faxes and other peripheral devices.
- Diagnosed system errors and identified network connectivity issues.
- Developed training materials for end-users on how to use various applications.
- Participated in after-hours on-call rotation for critical support needs.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Provided technical assistance to computer users via phone and email.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Managed helpdesk tickets by prioritizing requests based on urgency.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Used remote login tools to assist clients with technical and product questions.
- Performed routine maintenance and software updates on support tools and customer systems.
- Monitored system performance and responded to alerts accordingly.
IT Service Desk Engineer
Stars Enterprise
Washington, DC
04.2015 - 04.2016
- Installed, configured and maintained Windows Server 2008, 2012, 2016 Operating Systems.
- Spearheaded server infrastructure development, quality control, staging, and production operations.
- Provided appropriate permissions to users for accessing files and databases.
- Conducted regular maintenance checks such as disk clean-up, defragmentation.
- Configured network settings including DHCP, DNS, WINS, TCP and IP protocols and other services related to networking infrastructure.
- Implement policies, procedures and best practices to safeguard and protect data, reports, and access.
- Evaluated new technologies that could improve organizational efficiency.
- Built new file servers to maximize web hosting, terminal servers and domain control performance.
- Kept systems operating efficiently by performing necessary upgrades and repairs.
- Trained and directed users on correct use of software and hardware within systems.
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Created online documentation to help employees resolve day-to-day issues.
Junior Linux System Administrator
ActioNet
Silver Spring, MD
04.2014 - 04.2015
- Managed network services such as DNS, DHCP, NFS and FTP servers.
- Developed and maintained comprehensive documentation for system configurations and procedures.
- Monitored network performance to determine adjustments needed.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Coordinated with vendors for installation of new hardware components in datacenter environment.
- Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
- Performed daily system backups and data recovery operations.
- Monitored system performance using tools such as Nagios and Cacti.
- Deployed web applications on Apache Tomcat server and configured SSL certificates for websites.
- Designed, configured and tested computer hardware and operating system software.
- Oversaw storage management, data migration, backups and drive replacements.
- Created virtual machines using VMware ESXi hypervisor technology for testing purposes.
Education
Bachelor of Science - Information Technology
UDC
Washington, DC08-2019
Skills
- Server management
- Network configuration
- Data backup
- Security implementation
- Virtualization deployment
- User account management
- Automation scripting
- Vulnerability assessment
- Hardware troubleshooting
- Active directory
- SSL certificates
- Server migration
- Patch management
- Network troubleshooting
- IP addressing and subnetting
- Virtualization technologies
- VMware vSphere
- VMware esxi configuration
- VMware workstation pro
- VMware vRealize automation
- VMware user environment manager
- VMware vCenter management
- Microsoft 365 administration
- Office 365 deployment
- Advanced powershell scripting
- Windows Server administration
- Active Directory management
- Server migration planning
- IIS administration
- SQL server administration
- Database management
- AWS management
- AWS devops integration
- AWS migration strategies
- AWS lambda functions
- AWS organizations management
- Web server management
Affiliations
- I'm opened to explore new opportunity
- I can easily adapt to changes.
- I'm an easy going person who does not get angry so easily.
- I enjoy working with a team and opened to new ideas.
Certification
- AWS Cloud Practitioner
- AWS Solution Architect
- Red Hat Certified System Administrator (RHCSA)
- A+ Certified
- VMware VCP Engineer
- WIndows Server Certified
Languages
English
Full Professional
French
Native/ Bilingual
Spanish
Elementary
Timeline
Server Administrator
Department of Energy and Environment
09.2022 - Current
IT Support Specialist
OCTO (Office of de Chief Technology Officer)
04.2021 - 07.2022
Unix System Administrator
Fhlbanks Office Of Finance
04.2020 - 03.2021
System Administrator
Resolve Tech Solutions
04.2017 - 03.2020
Help Desk Engineer
S3 Shared Service Solutions
04.2016 - 04.2017
IT Service Desk Engineer
Stars Enterprise
04.2015 - 04.2016
Junior Linux System Administrator
ActioNet
04.2014 - 04.2015
Bachelor of Science - Information Technology
UDC
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