Nancy Mora

• Worked in fast-paced, ever-changing environment.
• Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
• Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
• Followed recipes and customer requests to prepare meals.
• Prepared and cooked food items according to recipes, menus and supervisor's instructions.
• Packaged and stored food products appropriately for proper handling and preservation.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Prepared variety of foods according to exact instructions and recipe specifications.
• Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
• Removed trash and cleaned kitchen garbage containers.
• Observed food safety and sanitation protocols to reduce germ spread.
• Prepared meats, vegetables or desserts according to orders or instructions.
• Took and recorded temperatures of food, refrigerators and freezers.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

• Responded to visitor questions and concerns with friendly, knowledgeable service.
• Restocked napkins, plates and silverware as well as beverages and condiments.
• Discussed menu options with guests, took orders and provided kitchen with special dietary information.
• Operated cash register to process cash, check and credit card transactions.
• Maintained order and cleanliness of work areas to conform with health codes.
• Performed variety of duties related to food service.
• Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
• Acquired new skills to support team and further accommodate customer needs.
• Set up, restocked and cleaned dining areas.
• Maintained professional demeanor during interactions with customers and co-workers.
• Received food orders from individuals and explained offerings.
• Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
• Followed staff performance and service standards to deliver consistent and positive customer experiences.

• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
• Sliced meats and cheeses and weighed deli items for customers.
• Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
• Updated food displays, cases and other customer-facing areas to increase sales of special items.
• Responded to customer questions regarding product availability.
• Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
• Organized ingredients and restocked supplies to prepare for busy periods.
• Provided customers with fresh product and correct portion size to minimize shrink.
• Informed customers of deli specials to increase profits.
• Followed recipes and customer requests to prepare meals.
• Checked signage and pricing to verify accurate displays on counters and in cases.
• Offered samples to promote and upsell specials.
• Maintained safe food handling practices to prevent germ spread.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Warmly greeted visitors to promote great customer service and positive ordering experience.
• Talked pleasantly with customers while taking orders and promoted positive image for business.
• Scrubbed and polished counters to remove debris and food.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

• Packaged or bagged purchases and assisted customers with in-vehicle loading.
• Assisted with price checks, go-backs, and replenishing supplies.
• Oversaw collection shopping carts from parking lot to maintain clean, organized area.
• Escorted customers to desired merchandise location.
• Took unwanted items from checkout to proper location.
• Directed customers to product locations throughout store to help find requested items.
• Followed best practices for bagging items in reusable, plastic and paper bags.
• Delivered exceptional customer service by greeting customers and directing to desired items.
• Answered questions about current, seasonal and special sales.
• Responded to special requests and offered recommendations, increasing retention and loyalty via customized services.
• Gift-wrapped items purchased by customers.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Used pallet jacks to move items to and from warehouse locations.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Processed requests and supply orders and pulled materials to successfully prepare orders.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Initiated friendly conversation with customers to determine level of assistance required.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Used product knowledge to suggest items to match client needs.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Calculated pricing, applied discounts and collected payments to process transactions.
• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Greeted customers to determine wants or needs.
• Cross-sold products to boost overall sales purchases.
• Cleaned shelves, counters and tables to maintain organized store.
• Computed purchases and received and processed cash or credit payment.
• Placed special orders or called other stores to find desired items.

• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Participated in physical inventory counts to keep information accurate and current.
• Coordinated inventory, stocking and ordering.
• Performed inventory cycle counting and identified discrepancies.
• Received and counted stock items, recording data manually or on computer for inventory purposes.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Stocked shelves, racks and bins with new or transferred merchandise.
• Stored and organized items in tool or supply rooms, allowing for easy retrieval.
• Compared merchandise invoices to items actually received.
• Printed accurate labels and applied to boxes, crates and containers prior to shipment.
• Stamped price tags on merchandise, referring to official price lists.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Delivered high level of customer service to patrons using active listening and engagement skills.

● Transfer and maintain active and inactive client case files.

● Researching and troubleshooting case file location discrepancies.

● Processed archived case files requests for the purpose of audits and/or fair hearings.

● Prepared documentation for upper management for reviews

● Provided bilingual customer service by phone to Spanish speaking only clients.

● Supervised a unit of 10 staff members in the absence of the immediate supervisor.

● Trained new employees in various clerical duties

● Served as clerical support throughout the district office.

● Ordered and maintained stockroom inventory of public assistance forms needed to maintain case files current.

● Ordered and maintained stockroom inventory of office supplies for entire district office.

● Delivered and retrieved important documentations to and from Head Quarters, Human Resources Division, as well as other district offices within the County of Los Angeles.

● Provided messenger service for the district office (i.e., U.S.P.S., Material Management Services).

● Utilized fax machines, copiers, scanners to upload and send documents.

● Serviced new applicants as well as reapplying clients with new applications.

● Provided customer service to clients with and/or without appointments.

● Assigned new applications a case number, then assigned each case the appropriate eligibility worker based on the aid programs selected on each application.

● Processed and directed Food Stamp overpayments to Food Stamp Fiscal Services.

● Input Cash Aid and Food Stamp monthly reports.

● Sent out Notice of Actions to clients regarding their incomplete monthly reports.

● Provided Bilingual translation throughout the district office.

● Maintained case out as well as a control log of all new Medi-cal and Food Stamp cases into the Intake unit.

● Assisted in stockroom inventory.

● Answered high volume phone calls.

● Did alpha numeric filing.

● Imputed and updated customer contact information.

● Contacted customers regarding past due balances.

● Annotated payments received in A/R log book.

Maintained invoice log books