Simpson Jackson Ⅲ
Berea,KY
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
5
5
years of professional experience
Work History
P.I.C(Person In Charge)
Jimmy Johns
12.2022 - Current
- My assigned tasks were to take customer's orders, construct them, address and resolve any complaints or issues, as well as clean and maintain my station
- Eventually I was asked to take on a more managerial role, which involved covering for managers whenever they couldn't come in to work.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Online Card Sales & Assistant Manager
Knight's Lounge
01.2020 - 10.2021
- Towards the beginning of my time at Knight's I was in charge of managing and dealing with online orders for TCG cards sold at the shop
- This also included messaging customers and dealing with any returns, refunds, or shipping issues
- Eventually, I was promoted to being the general assistant manager
- This included not only my previous tasks, but also dealing with in-store customers and inventory that wasn't online.
Education
Eastern Kentucky University
Richmond, KY01.2021
Diploma -
Berea Community High School
Berea, KY05.2019
Skills
- Delegating tasks
- Leadership experience
- Teamwork skills
- Customer service experience and satisfaction
- Active listening and communication (oral and written)
- Time management
- Adaptability
- Strives to keep workspace clean and organized
- Computer skills
- Willing to learn and learns fast
- Innovation Skills
- Effective Leadership
Timeline
P.I.C(Person In Charge)
Jimmy Johns
12.2022 - Current
Online Card Sales & Assistant Manager
Knight's Lounge
01.2020 - 10.2021
Eastern Kentucky University
Diploma -
Berea Community High School