Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Simran Dani

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Airtel. Skilled in operations management and team building, adept at driving sales growth and fostering strong client relationships. Achieved significant improvements in team performance and financial stability through strategic planning and effective problem resolution.

Overview

10
10
years of professional experience

Work History

General Manager

Lucky Buford Bp
03.2018 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Receptionist

Seva Beauty
04.2016 - 01.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Call Center Representative

Airtel
05.2014 - 02.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

High School Diploma -

St. Francis High School
India
04.2012

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Time Management
  • Training and coaching
  • Effective leader

Languages

Hindi
Full Professional

Timeline

General Manager

Lucky Buford Bp
03.2018 - Current

Receptionist

Seva Beauty
04.2016 - 01.2018

Call Center Representative

Airtel
05.2014 - 02.2016

High School Diploma -

St. Francis High School

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Simran Dani