Simran Goyal
Davie
Summary
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hostess, To-go Specialist, Server
Millers Ale House Bar and Grill
06.2021 - Current
- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Monitored dining area to assess server capacity and estimate wait times
- Answered telephone to provide dining information
- Accommodated guests with children and special needs to promote comfortable dining experience
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Trained new employees on restaurant procedures and plating techniques
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
Manager
Mwanel Pierre-Louis
09.2024 - 12.2024
- My main job was Marketing, Head of Public Relations
- Created and executed a digital marketing campaign calendar
- Created and supervised an event to the artists' liking
- Handling Art
- Opening and closing gallery duties
Server and Hostess
Dragon pho restaurant
04.2021 - 06.2021
- Operated POS terminals to input orders, split bills and calculate totals
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences
Customer Service Representative
The Luggage Outlet
05.2019 - 07.2019
- My duties included but not limited to customer service, floor sales, cash register, and organizing merchandise
Hospital Volunteer
Health central hospital
12.2018 - 07.2019
- Transported laboratory results, biological specimens and patient records to correct locations
- Helped transport patients and assisted with discharges
- Communicated with patients with compassion while keeping medical information private
- Checked the work space regularly to ensure that it was kept neat, clean and free of debris
- Collaborated with staff to improve overall patient care and response times
- Maintained facility documents and records, maintaining accuracy while managing sensitive data
- Assisted guests with requests by communicating with other team members
- Provided friendly attentive service to guests, clarifying any customer issues or concerns
Distributor
Premier Sotheby's International Realty
12.2016 - 11.2018
- Distributing flyers, door knocking and preparing mailers
Customer Service Representative
Gift Shop
06.2017 - 08.2017
Education
Bachelor of Science - Biology
Nova Southeastern University
Davie, FL05-2025
High School Diploma - Science
Dr. Phillips High School
Orlando, FL08.2020
Skills
- Food deliveries
- Personal companionship
- Following policies and procedures
- Document management
- Team collaboration
- Customer service
- Effective customer communication
- Taking calls and transferring to staff members and doctors
- Effective multitasking
- Patience and empathy
- Phone etiquette
Certification
Real estate sales associate license
Hobbies and Interests
- Painting
- Bowling
- Drawing
Languages
Hindi
Limited Working
English
Full Professional
Interests
- Baking
- Crafting and DIY Projects
- Drawing and Painting
Timeline
Manager
Mwanel Pierre-Louis
09.2024 - 12.2024
Hostess, To-go Specialist, Server
Millers Ale House Bar and Grill
06.2021 - Current
Server and Hostess
Dragon pho restaurant
04.2021 - 06.2021
Customer Service Representative
The Luggage Outlet
05.2019 - 07.2019
Hospital Volunteer
Health central hospital
12.2018 - 07.2019
Customer Service Representative
Gift Shop
06.2017 - 08.2017
Distributor
Premier Sotheby's International Realty
12.2016 - 11.2018
High School Diploma - Science
Dr. Phillips High School
Real estate sales associate license
Bachelor of Science - Biology
Nova Southeastern University
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