Drove product strategy and streamlined development processes, leveraging tools like Trello and Agile methodologies, to enhance product adoption and market penetration. Managed cross-functional teams for successful, timely launches, showcasing strong project management skills.
Spearheaded a Progressive Web App (PWA) project, adeptly handling a team of 7, using Trello for project tracking, and collaborating with UI/UX teams for product design that meets market needs.
Demonstrated proficiency in both product and project management tools and techniques. Orchestrated entire product lifecycle, from conception to market launch, employing Agile principles and data analytics for continuous product improvement and operational efficiency. Utilized A/B testing and user feedback for ongoing product refinement.
Skilled in aligning product features with customer demands and market trends, evidenced by successful product launches and increased market share. Employed a blend of technical knowledge and project management tools to deliver high-quality products.
Product and Supply Chain Management Assistant
University Of Utah
01.2023 - 12.2023
Streamlined office and educational operations, enhancing team efficiency and productivity through improved process implementation, administrative support, and use of organizational tools. Skilled in task prioritization and managing office systems for optimized workflow.
Fostered effective team communication and increased customer satisfaction through diligent scheduling, meeting coordination, and professional issue resolution. Utilized communication tools and strategies to maintain smooth operations and client relations.
Played a pivotal role as Teaching Assistant in Supply Chain and Operations Management, assisting students in mastering complex concepts like process flow, inventory control, quality management, and Six Sigma methodologies.
Developed and delivered engaging learning experiences in product management, focusing on competitive analysis, Agile methodologies, value proposition creation, and stakeholder communication, using a variety of educational tools and techniques.
Leveraged strong communication and problem-solving skills to enhance student understanding and performance, contributing to better academic outcomes and preparing students for successful careers in product management and supply chain operations.
Business Operations Lead
Verizon
08.2021 - 12.2022
Spearheaded business operations at Verizon, enhancing processes and cost-efficiency through strategic vendor negotiations and the implementation of new software tools, including Looker Studio for data insights. Demonstrated expertise in workflow optimization and expense reduction.
Led a diverse team of over 700 employees, driving a 20% increase in engagement through impactful leadership and initiatives like the BINGO challenge. Recognized with Spotlight and Thanks Awards for exceptional contributions in Portfolio Management, Operations, and Business Continuity Management (BCM).
Managed critical business operations elements such as Vendor Management, Employee Engagement, and Budget Management, ensuring effective resource allocation and streamlined operations.
Pioneered the use of automated dashboards for business insights and weekly reporting, significantly improving decision-making processes and operational transparency.
Collaborated closely with HR and L&D teams to facilitate employee training and development, playing a key role in talent acquisition and personal growth initiatives.
Project and Program Manager
Verizon
08.2021 - 12.2022
Spearheaded program and project management across various initiatives, including Amber to OSV workspace migration, Women in Tech, Slack Automation, and the development of a Headcount and Hiring Dashboard.
Demonstrated proficiency in streamlining processes, managing cross-functional teams, and achieving targets within deadlines and budgets.
Managed a total of 5 key projects and programs, employing Agile and Waterfall methodologies as per project requirements.
Led the Team India Native Mobile App project, enhancing onboarding experiences for new joiners. Utilized tools like JIRA for requirement tracking, ensuring effective sprint planning and retrospectives.
Focused on risk mitigation, stakeholder collaboration, and requirement gathering to deliver user-centric mobile app solutions.
Innovated process improvements, such as transitioning from manual data management to automated systems, reducing reliance on Google Sheets and increasing operational efficiency.
Fostered team development through coaching and mentoring, elevating team expertise as subject-matter experts (SMEs) and enhancing overall team performance and project outcomes.
Business and Quality Analyst
Renault Nissan Technology And Business Centre
06.2019 - 07.2021
Enhanced product quality and operational efficiency as a Business Analyst at TIME, managing two major projects: the Electron Control Unit (ECU) management and Health and Safety KPI improvement. Applied rigorous testing procedures and industry standards to elevate product quality.
Implemented data-driven process optimization strategies, resulting in streamlined operations and heightened productivity. Addressed customer complaints effectively, boosting satisfaction and demonstrating a deep commitment to service excellence. Facilitated collaboration across functional teams using Agile methodologies, employing tools like JIRA and Confluence to manage project timelines, customer interactions, and integration of SBM tool notifications with MS Teams.
Played an instrumental role in improving Health and Safety KPIs at Renault Nissan, overseeing comprehensive accident record management, analysis, and preventive solution implementation. Conducted root cause analyses and communicated findings across all Renault groups, ensuring adherence to group standards.
Demonstrated expertise in Agile project coordination and prototype testing, focusing on usability and best practice compliance.
Skills
Usability Studies
Interpersonal Communication
Wireframe Design
User and UX Research
Strategic Planning
Inventory Control
Procedure Development
Schedule Management
Change & Risk Management
Project & Strategic Planning
Vendor Sourcing
Teamwork and Collaboration
Risk Mitigation and Control
Document Management
Performance Evaluations
Cross-Functional Collaboration
Requirements Building & Gathering
Business Process Optimization
Operational Efficiency
Workforce Planning
QA Methodologies Mastery
Business Planning
Data Analytics & Visualization
Customer Relationship Management
Budgeting & Forecasting
Continuous Process Improvement
Certification
Project Management Professional (PMP) by Project Management Institute.
Microsoft Certified : Power BI Data Analyst Associate (PL-300).
Certified scrum product owner (CSPO).
Product Analytics certified.
Professional Diploma in Project Management.
Accomplishments
Rapid advancement to Business Operations Lead in under half a year due to exceptional performance.
Honored with an award for outstanding improvements in quality processes.
Achieved highest employee satisfaction recognition for leading a team of over 700.
Part of a team commended for the seamless integration of the SBM tool with Microsoft Teams.
Tool Expertise
Analytics/Visualization/CRM : Power BI, Tableau, Looker Studio.